Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01292926 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St. Mary's Medical Center — 901 45th St, West Palm Beach FL, 33407

Jul 21, 2025 → Apr 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 167 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Jul 21 → Mar 24, 2026
167 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jul 21, 2025 Completed: Mar 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 21 → Jul 21 Created ▶ Running 0 0
Jul 21 → Mar 24 Ready for Release ⏸ Paused 167
Mar 24 → Mar 24 Assigned ▶ Running 0 0
Dispatch 0.2d
Holding 168.0d (excluded)
Coordinators 0.0d
Field Work 9.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.2 days
Holding (excluded from total)
168.0 days
Coordinators
0.0 days
Field Work
9.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 21, 2025 Due: Dec 31, 2025 Completed: Apr 5, 2026 (94 days late)
📅
176.0 days Total Age
⏱️
168.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 23, 2026
Visit 2 Apr 1, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 390 days old
🚨
Primary Delay 168.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
168.0d
Assigned
0.0d / 0.5d SLA
Completed
9.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/09/2026 RArnold - Dispatching to Fady per his request


03/05/2026/ ALuman - sent another attempt to Yakov to confirm the last SN at this location

02/05/2026 ALuman - sent follow up email to Yakov to try and locate the device

01/02/2025 ALuman - dispatch to Konstantin Barskiy to locate device while onsite for other FMI.

12/15/2025 YEspino Called 561-882-6371 to follow up with Yakov over the serial number in question. Was unable to speak to him so i left a message.


11/05/2025 YEspino Called 561-882-6371 to speak to Yakov to follow up over the previous email sent for the device in question. Was able to speak to Yakov and he advised that he is not getting my emails so i left the serial number and my callback info so that he can call me once he has a chance.


11/4/2025 MKlose called 561-882-6371; not in the office at moment. call back in 2 hours, Kakov.

10/22/2025 ALuman - sent a follow up email to Yakov asking him to schedule for Wednesday 10/29.

10/03/2025 YEspino Called 561-882-6371 to follow up with Yakov over the previous email sent. he asked for us to send the label over and he would do it. Advised that we needed to send a tech onsite to do the change and sign off on it. He then asked for me to send an email so he can look for the serial number in question. Will forward the previous email sent.


09/29/2025 YEspino called 561-882-6371 to follow up with Yakov over the device in question. Was unable to speak to him or leave a message because the line rings and then is picked up and hung up.


09/11/2025 YEspino Called 561-882-6371 to speak to Yakov over the previous email sent to verify the device in question. Was unable to speak to him or leave a message just rang a couple times and the call was dropped.


09/02/2025 YEspino Called 561-882-6371 to follow up with Yakov over the previous email sent. Was unable to speak to him or leave a message.


08/27/2025 YEspino Called 561-882-6371 to speak to Yakov Roytshteyn to verify the device in question. Was able to speak to him and he advised that he couldn't talk now so i advised that i would send an email over to him so that he could look into the device in question. Email: Yakov.Roytshteyn@tenethealth.com


08/19/2025 YEspino Called 561-882-2725 to speak to chris to verify the device in question.Was unable to speak to him so i left a message.


08/13/2025 YEspino Called 561-882-2725 to speak to Chris to verify the device in question. Went straight to vm so i left a message and will follow up with another email as well.


07/24/2025 YEspino Called 561-882-2725 to speak to Chris to verify the device in question. Was unable to speak to him so i left a message.


07/22/2025 ALuman - sent a follow up email asking Chris Brown if he has located this device yet so it can be scheduled

07/21/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01212777) -Follow up notes - WO-13193515

NEED CONTINUATION FOR S/N 100466799. BIOMED IS LOOKING FOR THE DEVICE.


-previous notes -

07/10/2025 ALuman - dispatch to Konstantin Barskiy to complete. Email sent to Chris Brown to alert him of scheduling

07/03/2025 ALuman - called Chris Brown 561-882-2725 to schedule for 7/15. No answer, left VM. Sent follow up email to attempt to schedule

03/06/2025 YEspino Called 561-882-2725 to speak to Chris Brown to try and lock down for Kosta to be onsite tomorrow. Was unable to speak to him so i left a message.


11/14/2024 YEspino Called 561-882-2725 to speak to Chris to verify the devices in question. Was able to speak Chris and he was able to confirm both devices. will be sending a confirmation email to get this scheduled out. Location was confirmed and he was not sure of what the credentialing was.


10/29/2024 DNakoff - Follow-up for 2 remaining devices


Previous Notes

10/17/2024 YEspino Called 561-882-2725 to speak to chris brown to verify the devices in question and also try to schedule for Raymond to go onsite next week. Was able to speak to him and he asked for me to send an email to him so that he could look into the devices in question. Email: Christopher2.brown@tenethealth.com


10/17/2024 YEspino Called 561-844-6300 to speak to Yacob to verify the devices in question and also try to schedule for Raymond to go onsite next week. Was unable to speak to anybody or leave a message because once dialed all i heard was a busy signal.


10/16/2024 Brod - called to speak to Elizabeth about the 14 units. she stated to call back before 12pm and speak to Yacob to schedule. 


10/09/2024 YEspino Emailed eliza1.parrabarnes@tenethealth.com to get a follow up over the previous email sent to verify the devices in question.


10/07/2024 YEspino Called 561-844-6300 to verify 14 V60 Vents. Asked to be transferred over to the biomed dept, Was able to speak to Elizabeth and she asked for an email to be sent to her so that she could send to the tech that may have record of these devices. Email: eliza1.parrabarnes@tenethealth.com


09/24/2024 YEspino Called 561-844-6300 to verify 14 V60 Vents. Asked to be transferred over to the biomed dept, Was able to speak to a man in that dept that advised that somebody had gone out to do the devices but he wasn't sure if they were done or not.


09/05/2024 Brod - created follow up for WO-01131284 for remaining 6 units.

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 21, 9:13 AM
Work Order: WO-01292926
Type: FCO
Priority: PC
Status: Ready for Release by Ashley Luman Jul 21, 10:32 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 19m
🚨 167.9 business days
👷
4 Technician Assigned Mar 24, 7:33 AM
Technician Assigned → Status: Assigned → 3x Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Release
To: Assigned
Duration in Previous: 245d 21h
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 64
✔️
Status: Completed by Fady Messak
From: Assigned
To: Completed
Duration in Previous: 2m
⚠️ 9.0 business days
⏱️
2 Labor Added Apr 5, 7:39 AM
Labor Added → Status: Closed
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 12d 0h
4.0 business days
⏱️
2 Labor Added Apr 9, 10:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 3h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 36m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Completed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jul 21, 9:13 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03156477 Labor Open 0.5 $95.00 Mar 24, 7:35 AM
WL-03156478 Labor Open 0.5 $155.00 Mar 24, 7:35 AM
WL-03156479 Travel Open 64 $0.00 Mar 24, 7:35 AM
WL-03173872 Labor Open 1 $0.00 Apr 5, 7:39 AM
WL-03179372 Labor Open 0.016666666666667 $38.00 Apr 9, 10:54 AM

Details