Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01292965 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Jul 21, 2025 → Jul 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (131 biz days late)
Active: 242 biz days
🕐 Clock stopped: Completed (Jul 10, 2026)
▶ Clock Running
Status: Created
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: On Hold
Jul 21 → Aug 25, 2025
25 business days (counted)
Running total: 25 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Aug 25 → Oct 22, 2025
40 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Entered
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 65 of ? biz days used
45d
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Dec 30, 2025
45 business days (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 7, 2026
5 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Entered
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 116 of ? biz days used
114d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jun 23, 2026
114 business days (counted)
Running total: 230 of ? biz days used
▶ Clock Running
Status: On Hold
Jun 23 → Jul 10, 2026
12 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 242 of ? biz days used
Created: Jul 21, 2025 Completed: Jul 10, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jul 21 → Jul 21 Created ▶ Running 0 0
Jul 21 → Jul 21 Scheduled ▶ Running 0 0
Jul 21 → Jul 21 Entered ▶ Running 0 0
Jul 21 → Aug 25 On Hold ▶ Running 25 25
Aug 25 → Oct 22 Scheduled ▶ Running 40 65
Oct 22 → Oct 22 Entered ▶ Running 0 65
Oct 22 → Dec 30 Ready for Scheduling ▶ Running 45 110
Dec 30 → Jan 7 Scheduled ▶ Running 5 115
Jan 7 → Jan 8 Entered ▶ Running 1 116
Jan 8 → Jun 23 Ready for Scheduling ▶ Running 114 230
Jun 23 → Jul 10 On Hold ▶ Running 12 242
Jul 10 → Jul 10 Ready for Scheduling ▶ Running 0 242
Jul 10 → Jul 10 Scheduled ▶ Running 0 242
Dispatch 2.1d
Holding 39.0d (excluded)
Coordinators 208.5d
Field Work 0.0d
Billing 18.6d
✗ SLA Missed
Dispatch
2.1 days
Over SLA
Holding (excluded from total)
39.0 days
Coordinators
208.5 days
Over SLA
Field Work
0.0 days
Billing
18.6 days
Over SLA
Created: Jul 21, 2025 Due: Dec 31, 2025 Completed: Jul 10, 2026 (190 days late)
📅
243.0 days Total Age
⏱️
115.0d in Ready for Scheduling Longest Stage
🔄
19 transitions Status Changes
⚠️
209.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 390 days old
🚨
Primary Delay 115.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 209.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.1d / 0.5d SLA
Scheduled
47.6d / 2.0d SLA
On Hold
39.0d
Ready for Scheduling
160.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
6.9d / 1.0d SLA
Invoiced
11.0d
Billing Correction Needed
0.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 MNewman - Corrected. RTB.

07/31/2026 Jsackett - Deleted SM-267537, returned WO to Billing Correction for Update + Rebill per credit request

07/22/2026 MNewman - Invoice rejected "please follow rate card and revise labor and add planner "

07/10/2026 ARuby - Dispatching to FSE Rick Charles for SN 201001289 at US MED location in Lititz

06/23/2026 RArnold- Putting in for cancellation


06/11/2026 RArnold - WO is on demand. Will dispatch when/if FSE requests an IP from this case.


05/15/2026 ARuby - WO on demand, US Med Lititz


05/01/2026 ARoosa - Fady is working with customer to service devices as they are made available and returned to rental site and / or repaired.

04/14/2026 Rbailey - Called 832.919.3654 Spoke with Hector who advised that Lee is no longer there. Resending email but for Hector

hbadillo@usmedequip.com


04/14/2026 Rbailey - Called 201.300.7724 Advised that the number has been changed or disconnected


02/19/2026 YEspino Called 201-300-7724 to speak to Lee Dean to verify the vent in question. Was unable to speak to him or leave a message because the line only rang once and then the call was dropped. Trying back later.


12/12/2025 RFosbury LVM for Lee Deen at 201-300-7724. Sent FU email to ldean@usmedequip.com

10/16/2025 MHamersley - called 201-300-7724, spoke to Lee, inquiring if SN 100142283 has been repaired; sent email: ldean@usmedequip.com

08/14/2025 Cever device still needs repaired this work order can be used for another Device on the case.

07/21/2025 Cever placing on hold FSE advised the SN needs repair first us med will complete repair

07/21/2025 Cever created and dispatched for us med SN 100142283

🔧 Work Performed
FCO86600069
🔍 Technician Findings
GOOD WORKING CONDTIONS
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 21, 10:16 AM
Work Order: WO-01292965
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Jul 21, 10:27 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 10m
👷
Technician Assigned by Cristina Everetts
Technician: Rick Charles
🆕
Status: Entered by Cristina Everetts Jul 21, 12:11 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 1h 44m, 0m
🚨 26.0 business days
📅
▶
3 Dispatch Scheduled Aug 25, 8:16 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Rick Charles
🗓️
Status: Scheduled by Cristina Everetts
From: On Hold
To: Scheduled
Duration in Previous: 34d 20h
🚨 10.0 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 8, 9:39 AM
Scheduled For: 2025-09-24T16:00:00.000+0000
🚨 32.0 business days
🆕
Status: Entered by Rich Fosbury Oct 22, 12:18 PM
From: Scheduled
To: Entered
Duration in Previous: 58d 4h
📅
Status: Ready for Scheduling by Rich Fosbury Oct 22, 1:05 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 47m
🚨 46.0 business days
📅
▶
4 Dispatch Scheduled Dec 30, 1:18 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Michael Steencken
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 69d 1h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-31T13:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Rich Fosbury Jan 7, 8:56 AM
From: Scheduled
To: Entered
Duration in Previous: 7d 19h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 8, 9:46 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 0h
🚨 115.0 business days
⏸️
Status: On Hold by Rebecca Arnold Jun 23, 9:37 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 165d 22h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Autumn Ruby Jul 10, 9:50 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 17d 0h
👷
▶
3 Technician Assigned Jul 10, 9:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-10T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5m
⏱️
▶
2 4x Labor Added Jul 10, 3:12 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled
To: Completed
Duration in Previous: 5h 17m
🏁
Status: Closed by Rick Charles Jul 10, 3:30 PM
From: Completed
To: Closed
Duration in Previous: 17m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 14, 2:34 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 5:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 28m
🚨 11.0 business days
💵
Status: Billing Review by Jane Sackett Jul 31, 9:29 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 14d 5h, 0m
⏱️
▶
2 Labor Added Jul 31, 3:32 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Mandy Newman
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 6h 4m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 12h

Bottlenecks

Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Ready for Scheduling
Duration: 45.9 business days (threshold: 1.0 business days)
Exceeded by 44.9 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 115.0 business days (threshold: 1.0 business days)
Exceeded by 114.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Jul 10, 8:00 AM
Created
Jul 21, 10:16 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03290232 Labor Open 1.5 $155.00 Jul 10, 3:12 PM
WL-03290233 Labor Open 1.25 $100.00 Jul 10, 3:12 PM
WL-03290234 Expenses Open 1 $0.00 Jul 10, 3:12 PM
WL-03290235 Travel Open 56 $0.00 Jul 10, 3:12 PM
WL-03316160 Labor Open - $38.00 Jul 31, 3:32 PM

Details