Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 North Star Emergency Services — 6761 Sierra Ct, Dublin CA, 94568-2692
Jul 21, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jul 21 → Jul 24 | Created | ▶ Running | 3 | 3 |
| Jul 24 → Aug 16 | Ready for Release | ⏸ Paused | 264 | — |
06/08/2026 ARoosa - Sent fu email to Trevor Brown <tbrown@norcalambulance.com> asking him to confirm if this device is still unlocatable and letting him know if he responds we can start ANR process if it still has not been found.
04/30/2026 MHamersley - called 925-695-5901, Trevor Brown, call went to VM/LM; sent f/u email: tbrown@norcalambulance.com, requesting assistance in locating Tempus LS Man Defibrillator 7022.001281
02/06/2026 MHamersley - mgmt working with customer to locate device
12/05/2025 YEspino Will follow up with Erin to see what to do next.
10/23/2025 EMartin Fady and Carlos working with the customer at this location. IP 7022.001281 requires FCO.
08/25/2025 MNewman - Fady and Carlos working with the customer at this location. IP 7022.001281 requires FCO.
08/22/2025 MNewman - researching remaining IP 7022.001281 on case. Unable to locate information on IP. PM for 2025 not complete. Patty asked customer if device has been located. Not able to locate a response from the customer. May not be onsite.
08/22/2025 Emartin sent email Trevor for update on device
07/23/2025 EMartin FSEs were onsite to complete PMs unable to locate remaining IP FSE sent email Trevor for update on device08/18/2025 MNewman - 1 IP remaining on case.
07/21/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01249896) -No Follow up notes -
-Previous notes -
02/20/2025 EMartin dispatching to FSE per Fady request to close WO
No related artifacts