Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293343 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jul 22, 2025 → Feb 6, 2026

✅ Completed
P5 5 business days from creation
Target: Jul 29, 2025
🕐 Clock stopped: Completed (Feb 6)
✗ SLA Missed (192d late)
Dispatch 0.0d
Holding 98.0d (excluded)
Coordinators 48.5d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
98.0 days
Coordinators
48.5 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jul 22, 2025 Due: Jul 29, 2025 Completed: Feb 6, 2026 (191 days late)
📅
143.4 days Total Age
⏱️
47.0d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
50.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 10, 2025
Visit 2 Feb 6, 2026

AI Analysis

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Completed with significant delays
Invoiced • 296 days old
🚨
Primary Delay 47.0 days stuck in "On Hold"
⏱️
Total Delay 50.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
48.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.4d / 1.0d SLA
On Hold
98.0d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.22.25 hshaw - moved WO to Onhold for jJohnson to review. Unit will be retired - obsolete

🔧 Work Performed
2/6: unit has been retired by biomed
🔍 Technician Findings
Equipment has broken shell base cover, equipment is listed as obsolete by Stryker, unrepairable. Notified GE site lead, Mike Learned
⚠️ Problem Description
Equipment has broken shell base cover, equipment is listed as obsolete by Stryker, unrepairable. Notified GE site lead, Mike Learned
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jul 22, 4:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jul 22, 4:58 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Herbert Durant
🚨 33.9 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
⏳ 4.0 business days
🔧
Status: Tech On Site by Kevin Cogdill Sep 10, 4:50 PM
From: Assigned
To: Tech On Site
Duration in Previous: 49d 23h
⏱️
▶
2 2x Labor Added Sep 10, 4:59 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 10m
🏁
Status: Closed by Kevin Cogdill Sep 10, 5:05 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏸️
Status: On Hold by Hannah Shaw Sep 11, 12:19 PM
From: Closed
To: On Hold
Duration in Previous: 19h 14m
🚨 30.0 business days
✔️
Status: Completed by Mark Franks Oct 22, 8:53 AM
From: On Hold, Completed
To: Completed, Closed
Duration in Previous: 40d 20h, 0m
⏸️
Status: On Hold by Hannah Shaw Oct 22, 9:48 AM
From: Closed
To: On Hold
Duration in Previous: 53m
🚨 21.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: On Hold, Entered
To: Entered, Assigned
Duration in Previous: 28d 5h, 0m
🚨 11.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Dec 3, 8:39 AM
From: Assigned
To: On Hold
Duration in Previous: 13d 18h
🚨 47.0 business days
👷
▶
2 Technician Assigned Feb 5, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: On Hold
To: Assigned
Duration in Previous: 64d 6h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Feb 6, 5:02 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏳ 3.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 12:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 7h
📨
Status: Invoice Pending by Hannah Shaw Feb 12, 2:01 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 31m, 0m
🧾
Invoice Created Feb 12, 8:00 AM
Invoice Number: SM-253667

Bottlenecks

Assigned
Duration: 36.4 business days (threshold: 4.0 business hours)
Exceeded by 35.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)
Exceeded by 10.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jul 22, 4:52 PM
Invoice #
SM-253667

Work Details (4)

Name Type Status Qty Amount Date
WL-02931495 Labor Open 0.5 $0.00 Sep 10, 4:59 PM
WL-02931496 Labor Open 1 $0.00 Sep 10, 4:59 PM
WL-03095919 Labor Open 0.5 $0.00 Feb 6, 5:02 PM
WL-03095920 Labor Open 1 $0.00 Feb 6, 5:02 PM

Details