Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293566 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 NYP Morgan Stanley Childrens Hospital (CHONY) — 3959 Broadway, New York NY, 10032

Jul 23, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
Active: 265 biz days
▶ Clock Running
Status: Created
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
265d
▶ Clock Running
Status: Ready for Scheduling
Jul 23 → Aug 16, 2026
265 business days (counted)
Running total: 265 of ? biz days used
Created: Jul 23, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 23 Created ▶ Running 0 0
Jul 23 → Jul 23 Scheduled ▶ Running 0 0
Jul 23 → Aug 16 Ready for Scheduling ▶ Running 265 265
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Jul 23, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
265.4 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 388 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/23/2025 1616 LM w/ Kelley re compliance, LM w/EZ; 7/29/2025 1239 CM LM w/Kelley re NAR

Timeline

📋
▶
3 Work Order Created Jul 23, 4:35 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 18, 8:00 AM
Created
Jul 23, 4:35 PM
Invoice #
N/A

Details