5 business days from creation · Target: Jul 30, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jul 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
6d
▶ Clock Running
Status: Assigned
Jul 23 → Jul 31, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
Created: Jul 23, 2025Completed: Jul 31, 2025
Business Days Used6 / 5
05d budget+1d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 23 → Jul 23
Created
▶ Running
0
0 / 5
Jul 23 → Jul 23
Ready for Scheduling
▶ Running
0
0 / 5
Jul 23 → Jul 31
Assigned
▶ Running
6
6 / 5
Dispatch0.0d
Holding136.9d (excluded)
Coordinators5.4d
Billing1.1d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
136.9 days
Coordinators
5.4 days
Over SLA
Billing
1.1 days
Over SLA
Created: Jul 23, 2025
Due: Jul 30, 2025
Completed: Feb 19, 2026 (203 days late)
📅
142.4 daysTotal Age
⏱️
136.9d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
8.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Jul 25, 2025
Visit 2Jul 29, 2025
AI Analysis
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Completed with minor delays
Invoiced • 386 days old
🚨
Primary Delay136.9 days stuck in "On Hold"
⏱️
Total Delay8.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Closed
5.5d / 1.0d SLA
On Hold
136.9d
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/18 JJ: Unit is retired, pls close work order and process
UNIT IS RETIRED
🔧Work Performed
After a full evaluation, the Linet Eleganza bed is being recommended for immediate retirement due to multiple critical failures that compromise both safety and function.
Findings:
Severe electrical failure:
Column motor shows a direct short to ground with resistance reading at 0.2 ohms (expected >10MΩ).
Power output from the main board is unstable, fluctuating between 5.1V and 9.6V on a 24V line — indicating a failing regulator or internal board damage.
Burnt odor and discoloration present at the power distribution block.
Internal diagnostics fail to initialize the lift system; bed remains unresponsive after hard reset attempts.
Mechanical issues:
Two casters are locked up completely, making the bed immobile.
One caster mount is bent, likely from previous impact or overloading.
Brake mechanism is partially functional and does not engage fully, creating a potential safety concern during transport or positioning.
Due to the extent of the electrical and mechanical failures — and the cost associated with replacing multiple high-value components — this bed is no longer repairable in a cost-effective or safe manner. Retirement is strongly advised.
Unit Retired
🔍Technician Findings
7.23.2025 Unit will need to be evaluated for retirement
⚠️Problem Description
7.23.2025 Unit will need to be evaluated for retirement
📄Description
Linet Eleganza 5 Positionable Bed for Intensive Care
Feb 19, 2026 2:57pm
@Daniel Clark asset is no longer under contract. Pls close out work order. cc: @Mark Franks
PDF
7.25.25 Email Retirement Ochsner LSU Shreveport
Jul 25, 2025
Timeline
📋
▶
2
Work Order Created Jul 23, 4:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jul 23, 5:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:9m
⏳2.9 business days
⏱️
Labor Added Jul 25, 3:20 PM
Type:Labor
Status:Open
Qty:3
⏳4.0 business days
⏱️
▶
2
Labor Added Jul 30, 8:26 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:7d 3h, 0m
⏸️
Status: On Hold by Hannah ShawJul 31, 12:48 PM
From:Closed
To:On Hold
Duration in Previous:16h 19m
🚨137.0 business days
✔️
Status: Completed by Daniel ClarkFeb 19, 3:17 PM
From:On Hold, Completed
To:Completed, Closed
Duration in Previous:203d 3h, 0m
⚠️5.0 business days
📄
Status: Ready to Bill by Jennifer JohnsonFeb 25, 3:49 PM
From:Closed
To:Ready to Bill
Duration in Previous:6d 0h
📨
▶
3
Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-254919
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)