Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293607 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Gritman Medical Center — 700 S Main Street, Moscow ID, 83843

Jul 23, 2025 → Dec 6, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 6)
⏸ 41d excluded (parts wait + holding)
✓ SLA Met (25d early)
Dispatch 1.3d
Holding 30.0d (excluded)
Coordinators 64.8d
Field Work 3.3d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
30.0 days
Coordinators
64.8 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
97.3 days Total Age
⏱️
58.4d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
65.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 58.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 65.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
30.0d
Ready for Scheduling
58.4d / 1.0d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
3.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/28/2025 - MRivas - parts ordered:

453561544541 qty. 1

ship to;

Gritman Medical Center

ATTN: Kevin Uptmor

700 S Main Street Moscow, ID 83843


10/16/2025 MHamersley - Planner working w/POC to schedule, per FSE availability 


09/03/2025 RFosbury called 208-602-1021, spoke to Kevin, confirmed he did have SN: 100072170.  FSE cred: NONE, Sent f/u email: uptmok@gritman.org


08/08/2025 MHamersley - called 208-602-1021, phone just rings, no answer; sent f/u email: uptmok@gritman.org


07/30/2025 MHamersley - called 208-602-1021, call went to Kevin's VM, mailbox is full, couldnt lv msg; sent email: uptmok@gritman.org


SN: 100072170 

FCO69/WO-09959764

FCO66/WO-12955203

FCO72/WO-09051468

🔧 Work Performed
Implemented FCO86600069 per FCO and service guide instructions. All tests passed. Device returned to use.
🔍 Technician Findings
FCO implemented.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293607
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 30.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Sep 3, 5:01 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 41d 8h
🚨 58.9 business days
👷
▶
4 Technician Assigned Nov 24, 3:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-02T17:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 81d 23h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-02T13:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 2, 4:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 1h
⏱️
2x Labor Added Dec 3, 2:38 AM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
💵
2x Expenses Added Dec 6, 5:24 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Marvin Rivas Dec 6, 5:51 PM
From: Tech On Site
To: Completed
Duration in Previous: 4d 1h
🏁
Status: Closed by Marvin Rivas Dec 6, 6:00 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 8, 12:59 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 58.4 business days (threshold: 1.0 business days)
Exceeded by 57.4 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Tech On Site
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Dec 2, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03024575 Labor Open 1 $95.00 Dec 3, 2:38 AM
WL-03024576 Labor Open 1 $200.00 Dec 3, 2:38 AM
WL-03029390 Expenses Open 1 $0.00 Dec 6, 5:24 PM
WL-03029391 Expenses Open 1 $0.00 Dec 6, 5:24 PM
WL-03030092 Labor Open 0.016666666666667 $38.00 Dec 8, 12:59 PM

Details