📍 Huntsman Cancer Hospital — 1950 Circle of Hope Dr, Salt Lake City UT, 84103
Jul 23, 2025 → Nov 15, 2025
✅ Completed
PCPer client agreement
Target:Dec 31, 2025
🕐 Clock stopped: Tech Off Site (Oct 17)
⏸ 84d excluded (parts wait + holding)
✓ SLA Met (75d early)
Dispatch1.3d
Holding61.0d (excluded)
Coordinators0.0d
Field Work22.5d
Billing4.0d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding(excluded from total)
61.0 days
Coordinators
0.0 days
Field Work
22.5 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jul 23, 2025
Due: Dec 31, 2025
Completed: Nov 16, 2025 (45 days early)
📅
82.3 daysTotal Age
⏱️
61.0d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
23.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1Oct 16, 2025
Visit 2Oct 18, 2025
Visit 3Nov 15, 2025
AI Analysis
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Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay61.0 days stuck in "Ready for Release"
⏱️
Total Delay23.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
61.0d
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
20.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
07e-Partial Project
6.0d
WO Correction Needed
1.5d
Ready to Bill
2.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/16/2025 ALuman - dispatch to Konstantin Barskiy per his request
10/08/2025 ALuman - sent a follow up email to chad.ramsey@utah.edu asking him to verify devices
09/24/2025 YEspino Called 801-587-7000 to speak to the Respt dept to verify the devices in question. Was sent to the Pulmonary Clinic, Was able to speak to Treasure who then sent me over to another dept and then i spoke to Allison who did not know what to do so then sent me off to Taylor. He then was supposed to send me over to the respt dept but ended up sending me to the wrong dept. Advised i would try back another time.
09/24/2025 YEspino Called 801-213-4357 to speak to Chad/Biomed dept to verify the devices in question. Was unable to speak to anybody so i left a message.
09/24/2025 YEspino Called 801-587-7000 to speak to Chad Ramsey @ Ext 76537 to verify the devices in question. Was transferred over but was unable to speak to him so i left a message.
09/02/25 MKlose called 801-587-7000 ext 76537, call went to VM/LM will follow up with email chad.ramsey@utah.edu
08/04/2025 MHamersley - called 801-587-7000, transferred to Bio Med, ext 76537, call went to VM/LM; called 801-213-4357, call went to Chad's VM/LM; sent email: chad.ramsey@utah.edu & jeremy.blechert@hsc.utah.edu
🔧Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📞
Live Call_ Left Message
Completed Sep 24, 2025
09/24/2025 YEspino Called 801-587-7000 to speak to the Respt dept to verify the devices in question. Was sent to the Pulmonary Clinic, Was able to speak to Treasure who then sent me over to another dept and then i spoke to Allison who did not know what to do so then sent me off to Taylor. He then was supposed to send me over to the respt dept but ended up sending me to the wrong dept. Advised i would try back another time.
📞
Live Call_ Left Message
Completed Sep 24, 2025
09/24/2025 YEspino Called 801-213-4357 to speak to Chad/Biomed dept to verify the devices in question. Was unable to speak to anybody so i left a message.
📞
Live Call_ Left Message
Completed Sep 24, 2025
09/24/2025 YEspino Called 801-587-7000 to speak to Chad Ramsey @ Ext 76537 to verify the devices in question. Was transferred over but was unable to speak to him so i left a message.
📧
Live Call_Followed Up With Email
Completed Sep 2, 2025
9/2/25 MKlose called 801-587-7000 ext 76537, call went to VM/LM will follow up with email chad.ramsey@utah.edu
📧
Email: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Huntsman Cancer Hospital - Salt Lake City, UT -WO-09959607
Completed Aug 4, 2025
To: chad.ramsey@utah.edu; jeremy.blechert@hsc.utah.edu
CC: central.scheduling@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: 4112709_FCO69 Customer Letter_FINAL.pdf, FCO86600069A Intertek labeling.pdf
Subject: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Huntsman Cancer Hospital - Salt Lake City, UT -WO-09959607
Body:
Good Afternoon,
I called and left a voicemail and am following up with this email. As discussed, this is a follow-up communication to provide t
📧
Live Call_Followed Up With Email
Completed Aug 4, 2025
08/04/2025 MHamersley - called 801-587-7000, transferred to Bio Med, ext 76537, call went to VM/LM; called 801-213-4357, call went to Chad's VM/LM; sent email: chad.ramsey@utah.edu & jeremy.blechert@hsc.utah.edu
📞
Live Call_Left Message
Completed Aug 4, 2025
08/04/2025 MHamersley - called 801-587-7000, transferred to Bio Med, ext 76537, call went to VM/LM
📅
WO-01293624 - FCO - V60 Vent - Salt Lake City - Huntsman Cancer Hospital
Oct 15, 2025 8:00pm – 8:00pm
Work Order: WO-01293624
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-09959607
Location: Huntsman Cancer Hospital
Address: 1950 Circle of Hope Dr, Salt Lake City, UT 84103
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100131482
Contact Name: Jeremy Blechert
Contact Phone: 80158
Timeline
📋
Work Order Created Jul 23, 5:54 PM
Work Order:WO-01293624
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJul 24, 8:52 AM