Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293666 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Mary's Hospital — 701 Lewiston St, Cottonwood ID, 83522

Jul 23, 2025 → Dec 4, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 4)
⏸ 6d excluded (parts wait + holding)
✓ SLA Met (27d early)
Dispatch 1.3d
Holding 5.0d (excluded)
Coordinators 91.1d
Field Work 1.2d
Billing 1.3d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
5.0 days
Coordinators
91.1 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
96.3 days Total Age
⏱️
83.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
89.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 83.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 89.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
5.0d
Ready for Scheduling
83.6d / 1.0d SLA
Scheduled
7.5d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/28/2025 - MRivas - parts ordered:

453561544541 qty. 2

ship to:

St Mary's Hospital

ATTN:  Yvonne Brock

701 Lewiston St Cottonwood, ID 83522


11/24/2025 EMartin sent email to yvonne.brock@kh.org advising FSE onsite Weds 12/03/25 to complete device

11/21/2025 YEspino Reached out to Deon to get a good date to call on to get this site scheduled out.


10/16/2025 MHamersley - Planner working w/POC to schedule, per FSE availability 


09/03/2025 Emartin devices confirmed working with on getting more sites confirmed for FSE trip out west 


07/30/2025 MHamersley - rec'd IB call from Yvonne, 970-210-3848, confirming devices at both her locations: St Mary's Hospital, 701 Lewiston St, Cottonwood, ID 83522; FSE Cred: None, call POC for escort; SN: 100386081 & 100471317

FCO69/WO-09958663

FCO66/WO-07177045

🔧 Work Performed
Implemented FCO86600069 per FCO and service guide instructions. All tests passed. Device returned to use.
🔍 Technician Findings
FCO implemented.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293666
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 30, 2:58 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 6d 6h
🚨 84.0 business days
📅
▶
3 Dispatch Scheduled Nov 24, 3:21 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 117d 1h
👷
Technician Assigned by Erin Martin
Technician: Marvin Rivas
⚠️ 8.0 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 3, 5:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
⏱️
2x Labor Added Dec 4, 2:25 AM
Type: Labor
Status: Open
Qty: 2, 1
✔️
▶
2 Status: Completed Dec 4, 3:03 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Dec 4, 11:52 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 8h 47m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 35m
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248241

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 83.6 business days (threshold: 1.0 business days)
Exceeded by 82.6 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Dec 3, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-248241

Work Details (3)

Name Type Status Qty Amount Date
WL-03025943 Labor Open 2 $190.00 Dec 4, 2:25 AM
WL-03025944 Labor Open 1 $400.00 Dec 4, 2:25 AM
WL-03026238 Labor Open 0.016666666666667 $76.00 Dec 4, 11:52 AM

Details