Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294141 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Johns Hospital — 800 E. Carpenter, Springfield IL, 62769

Jul 25, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
Active: 263 biz days
▶ Clock Running
Status: Created
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
263d
▶ Clock Running
Status: Ready for Scheduling
Jul 25 → Aug 15, 2026
263 business days (counted)
Running total: 263 of ? biz days used
Created: Jul 25, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 25 → Jul 25 Created ▶ Running 0 0
Jul 25 → Jul 25 Scheduled ▶ Running 0 0
Jul 25 → Aug 15 Ready for Scheduling ▶ Running 263 263
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jul 25, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
263.4 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 386 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/25/2025 1251 CM ack msg; LM w/TF, EJ, MJ, AL, NN, SS; 1647 NN decline; 1757 MJ decline; 7/27/25 1243 TF decline; 7/29/25 1018 SS decline; 7/29/25 1030 LM w/Melissa re compliance ; 8/4/2025 1352 CM LM w/Melissa re NAR

Timeline

📋
▶
2 Work Order Created Jul 25, 4:43 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Dec 8, 12:00 PM
Created
Jul 25, 4:43 PM
Invoice #
N/A

Details