Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
▶ Clock Running
Status: Created
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 25 → Aug 18, 2025
16 business days (counted)
Running total: 16 of ? biz days used
247d
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 15, 2026
247 business days (counted)
Running total: 263 of ? biz days used
Created: Jul 25, 2025
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jul 25 → Jul 25 |
Created |
▶ Running
|
0 |
0 |
| Jul 25 → Aug 18 |
Scheduled |
▶ Running
|
16 |
16 |
| Aug 18 → Aug 15 |
Ready for Scheduling |
▶ Running
|
247 |
263 |
Coordinators
16.1 days
Over SLA
Created: Jul 25, 2025
Due: Dec 31, 2025 (227 days overdue)
⏱️
16.1d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
⚠️
14.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
16.1 days stuck in "Scheduled"
⏱️
Total Delay
14.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
16.1d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
7/25/2025 1820 CM LM w/Helen re NAR
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
23d 17h
Bottlenecks
Scheduled
Duration: 16.1 business days (threshold: 2.0 business days)
Exceeded by 14.1 business days
ℹ️ Work Order Details
Status
Ready for Scheduling
Scheduled
Aug 12, 8:00 AM