Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
▶ Clock Running
Status: Created
Jul 29 → Jul 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 29 → Aug 5, 2025
5 business days (counted)
Running total: 5 of ? biz days used
256d
▶ Clock Running
Status: Ready for Scheduling
Aug 5 → Aug 15, 2026
256 business days (counted)
Running total: 261 of ? biz days used
Created: Jul 29, 2025
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jul 29 → Jul 29 |
Created |
▶ Running
|
0 |
0 |
| Jul 29 → Aug 5 |
Scheduled |
▶ Running
|
5 |
5 |
| Aug 5 → Aug 15 |
Ready for Scheduling |
▶ Running
|
256 |
261 |
Coordinators
5.7 days
Over SLA
Created: Jul 29, 2025
Due: Dec 31, 2025 (227 days overdue)
⏱️
5.7d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
5.7 days stuck in "Scheduled"
⏱️
Total Delay
3.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
5.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
7/29/2025 1356 CM ack msg; LM w/SR; 1445 SR decline; 8/5/2025 1300 LM w/Ann Marie re NAR
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
6d 20h
Bottlenecks
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
ℹ️ Work Order Details
Status
Ready for Scheduling
Scheduled
Sep 23, 9:00 AM