Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294649 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Healthcare — 1505 SW Archer Rd, Gainesville FL, 32608

Jul 29, 2025 → Nov 18, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Nov 19)
⏸ 9d excluded (parts wait + holding)
✓ SLA Met (41d early)
Dispatch 1.0d
Holding 8.0d (excluded)
Coordinators 73.9d
Field Work 1.1d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
8.0 days
Coordinators
73.9 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 30, 2025 Due: Dec 30, 2025 Completed: Nov 19, 2025 (41 days early)
📅
80.3 days Total Age
⏱️
56.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
70.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 56.9 days stuck in "Scheduled"
⏱️
Total Delay 70.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
8.0d
Scheduled
73.9d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/27/2025 ALuman - reassigned to Jared Heisler for same dates

08/08/2025 Cever recieved email from Theus, Walter T. <walter.theus@ufhealth.org> confirming fSE onsite for Nov 17th-19th- also confirmed 1 devcie and 7 probes no longer onsite agreed to sign EL will send that to him. 



08/08/2025 Cever the poc for these devices is confirmed as Theus, Walter T. <walter.theus@ufhealth.org>offering Nov 17th-19th for devcies


🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Transducer, X8-2t - IP 105994197 - SN B2FC75
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294649
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Aug 8, 12:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-17T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 9d 6h
🚨 57.0 business days
🆕
▶
3 Status: Entered Oct 27, 8:37 AM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-17T00:00:00.000+0000, 2025-11-17T05:00:00.000+0000, 2025-11-17T13:00:00.000+0000
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
⚠️ 7.0 business days
📅
Dispatch Scheduled by Cristina Everetts Nov 4, 12:26 PM
Scheduled For: 2025-11-18T00:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Jared Heisler Nov 18, 12:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 4h
⏱️
4x Labor Added Nov 18, 9:21 PM
Type: Labor
Status: Open
Qty: 0.25, 0.5
✔️
Status: Completed by Jared Heisler Nov 18, 9:27 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 55m, 0m
⏱️
▶
2 Labor Added Nov 19, 9:18 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 53m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:42 PM
Invoice Number: SM-247165

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 56.9 business days (threshold: 2.0 business days)
Exceeded by 54.9 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Nov 17, 7:00 PM
Created
Jul 29, 8:44 PM
Invoice #
SM-247165

Work Details (5)

Name Type Status Qty Amount Date
WL-03012223 Labor Open 0.25 $0.00 Nov 18, 9:21 PM
WL-03012224 Labor Open 0.25 $0.00 Nov 18, 9:21 PM
WL-03012225 Labor Open 0.5 $275.00 Nov 18, 9:21 PM
WL-03012226 Labor Open 0.25 $0.00 Nov 18, 9:21 PM
WL-03012790 Labor Open 0.016666666666667 $38.00 Nov 19, 9:18 AM

Details