Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294661 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Healthcare — 1505 SW Archer Rd, Gainesville FL, 32608

Jul 29, 2025 → May 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (35 biz days early)
Active: 55 biz days
Paused: 138 biz days
🕐 Clock stopped: Completed (May 8, 2026)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Feb 20, 2026
138 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Feb 20 → May 8, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 8 → May 8, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Jul 30, 2025 Completed: May 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Feb 20 Ready for Release ⏸ Paused 138 —
Feb 20 → Feb 20 Assigned ▶ Running 0 0
Feb 20 → May 8 Scheduled ▶ Running 55 55
May 8 → May 8 Tech On Site ▶ Running 0 55
Dispatch 1.0d
Holding 139.0d (excluded)
Coordinators 55.4d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
139.0 days
Coordinators
55.4 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Jul 30, 2025 Due: Jun 30, 2026 Completed: May 8, 2026 (53 days early)
📅
194.0 days Total Age
⏱️
139.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
54.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 382 days old
🚨
Primary Delay 139.0 days stuck in "Ready for Release"
⏱️
Total Delay 54.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
139.0d
Assigned
0.0d / 0.5d SLA
Scheduled
55.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 ALuman - device confirmed by Lauren Hemmerich. Dispatch to Jared Heisler to complete week of 5/4

02/19/206 ALuman - sent follow up email to Shands team to schedule for either week of 5/4 or 5/11

02/09/2026 ALuman - sent email to Shands team (Lauren Hemmerich, Amanda Whitlow, Walt Theus and Chris Ferrel) to schedule total of 15 PMs for week of May 4

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 70841510 - SN US917B1176
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294661
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 139.0 business days
👷
▶
4 Technician Assigned Feb 20, 3:35 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 205d 9h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-05-04T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 2m
🚨 56.0 business days
🔧
Status: Tech On Site by Jared Heisler May 8, 11:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 76d 19h
⏱️
▶
2 3x Labor Added May 8, 3:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 6m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 11, 10:40 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 46m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 55.4 business days (threshold: 2.0 business days)
Exceeded by 53.4 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
May 4, 8:00 AM
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03219991 Labor Open 0.5 $0.00 May 8, 3:54 PM
WL-03219992 Labor Open 1.5 $275.00 May 8, 3:54 PM
WL-03219993 Labor Open 0.5 $0.00 May 8, 3:54 PM
WL-03221558 Labor Open 0.016666666666667 $38.00 May 11, 10:40 AM

Details