Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294681 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Hospital at University of Fl — 1600 SW Archer Rd, Gainesville FL, 32610

Jul 29, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (16 biz days early)
Active: 71 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Nov 19, 2025
77 business days (not counted)
71d
▶ Clock Running
Status: Scheduled
Nov 19 → Mar 6, 2026
71 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Jul 30, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Nov 19 Ready for Release ⏸ Paused 77 —
Nov 19 → Mar 6 Scheduled ▶ Running 71 71
Mar 6 → Mar 6 Tech On Site ▶ Running 0 71
Dispatch 1.0d
Holding 78.0d (excluded)
Coordinators 72.0d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
78.0 days
Coordinators
72.0 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Jul 30, 2025 Due: Mar 30, 2026 Completed: Mar 6, 2026 (24 days early)
📅
149.0 days Total Age
⏱️
78.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
74.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 382 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Release"
⏱️
Total Delay 74.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
78.0d
Scheduled
72.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/19/2025 ALuman - dispatch to Jared Heisler to complete on 2//19. Email sent to Lauren Hemmerich

11/17/2025 Cever per email from 'Hemmerich, Lauren E.' <lauren.hemmerich@ufhealth.org> devcies will need scheduled with awhi0001@shands.ufl.edu amanda. they are checking scheudle and willl let us know

11/03/2025 Cever sent email to Theus, Walter T. <walter.theus@ufhealth.org> Whitlow, Amanda C. <amanda.whitlow@ufhealth.org> and Hemmerich, Lauren E. <lauren.hemmerich@ufhealth.org> with date options for Jan and Feb devices.

🔧 Work Performed
Completed PM-Failed. USB port broken and Fails System Test. Created follow-up WO and Incident Case for Philips FSE Matt Langford.
🔍 Technician Findings
Completed PM-Failed. USB port broken and Fails System Test. Created follow-up WO and Incident Case for Philips FSE Matt Langford.
⚠️ Problem Description
Ultrasound System 5500P - IP 105280698 - SN US623P1486
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294681
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 78.0 business days
👷
▶
3 Technician Assigned Nov 19, 8:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-19T05:00:00.000+0000, 2026-02-19T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 112d 2h
📅
Dispatch Scheduled by Ashley Luman Nov 19, 10:16 AM
Scheduled For: 2026-02-19T13:00:00.000+0000
🚨 61.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 19, 3:12 PM
Scheduled For: 2026-02-26T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 3, 11:18 AM
Scheduled For: 2026-03-06T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jared Heisler Mar 6, 11:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 107d 2h
⏱️
▶
2 4x Labor Added Mar 6, 4:06 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 59m, 0m
⏳ 5.0 business days
⏱️
Labor Added Mar 12, 11:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 11:34 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 18h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 27m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 58m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 72.0 business days (threshold: 2.0 business days)
Exceeded by 70.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Mar 6, 8:00 AM
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03134103 Labor Open 0.5 $0.00 Mar 6, 4:06 PM
WL-03134104 Labor Open 0.5 $0.00 Mar 6, 4:06 PM
WL-03134105 Labor Open 1.5 $275.00 Mar 6, 4:06 PM
WL-03134106 Labor Open 0.5 $0.00 Mar 6, 4:06 PM
WL-03141190 Labor Open 0.016666666666667 $38.00 Mar 12, 11:28 AM

Details