Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294689 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Women's Center — 3000 Hunters Creek Blvd, ORLANDO FL, 32837

Jul 29, 2025 → Dec 16, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Dec 17)
⏸ 98d excluded (parts wait + holding)
✓ SLA Met (13d early)
Dispatch 1.0d
Holding 71.0d (excluded)
Coordinators 30.0d
Field Work 1.1d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
71.0 days
Coordinators
30.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jul 30, 2025 Due: Dec 30, 2025 Completed: Dec 17, 2025 (13 days early)
📅
100.2 days Total Age
⏱️
71.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
29.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 71.0 days stuck in "Ready for Release"
⏱️
Total Delay 29.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
71.0d
Scheduled
30.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/05/2025 Cever email from kschimbeno@wcorlando.com asked for any date M-th 11:30 to 1. replied confirming FSE onsite for Dec 18th 11:30-1- devcie in Room 1

09/29/2025 ALuman - sent email to Kristin Hindman kschimbeno@wcorlando.com to confirm and schedule


09/29/2025 ALuman - sent follow email to comments@wcorlando.com to confirm and schedule

09/23/2025 YEspino Called 407-857-2502 to speak to Kristin Hindman to verify the Pm info sent in. Was advised by the operator that there is no worker with this name onsite. Was advised i needed to email (comments@wcorlando.com) to be better assisted.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 89410788 - SN USD20E1567
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294689
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 71.0 business days
👷
▶
3 Technician Assigned Nov 5, 9:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 98d 3h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-18T16:30:00.000+0000
🚨 30.0 business days
📅
▶
2 Dispatch Scheduled Dec 16, 12:12 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Jared Heisler
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 2h
⏱️
▶
2 4x Labor Added Dec 16, 8:42 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 26m, 0m
⏱️
▶
2 Labor Added Dec 17, 10:01 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 21m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 16, 11:30 AM
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03040019 Labor Open 3 $0.00 Dec 16, 8:42 PM
WL-03040020 Labor Open 1.5 $275.00 Dec 16, 8:42 PM
WL-03040021 Labor Open 0.5 $0.00 Dec 16, 8:42 PM
WL-03040022 Travel Open 130 $0.00 Dec 16, 8:42 PM
WL-03040426 Labor Open 0.016666666666667 $38.00 Dec 17, 10:01 AM

Details