Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294696 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Consolidated Service Center — 7312 Kingspointe Pkwy, Orlando FL, 32819

Jul 29, 2025 → May 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 25, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 196 biz days
🕐 Clock stopped: Completed (May 13, 2026)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸196d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → May 13, 2026
196 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jul 30, 2025 Completed: May 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → May 13 Ready for Release ⏸ Paused 196 —
May 13 → May 13 Assigned ▶ Running 0 0
Dispatch 1.0d
Holding 197.0d (excluded)
Coordinators 0.0d
Billing 1.8d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
197.0 days
Coordinators
0.0 days
Billing
1.8 days
Over SLA
Created: Jul 30, 2025 Due: Mar 25, 2026 Completed: May 13, 2026 (48 days late)
📅
197.0 days Total Age
⏱️
197.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 382 days old
🚨
Primary Delay 197.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
197.0d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/28/2026 ALuman - per email from Sherry Quedenfeld the PM was completed by the in house CE team. located at Lake Mary Imaging Center outpatient center. Updated EL and sent to Sherrie and Roger Faggen for signature

04/27/2026 YEspino Called 321-841-6331 to speak to Jason Kyrouac to verify the pm in question. This number is for the Cath Lab. Was advised that Jason no longer works for this site. Was able to speak to chris and he advised they are not connected to the site in question.

03/31/2026 ALuman - followed up with Sherrie after no response to previous attempt. Email sent to sherrie.quedenfeld@orlandohealth.com. EL generated

02/25/2026 ALuman - received email from Sherrie asking what type of equipment this is. I replied and asked her to let us know if she has it onsite sherrie.quedenfeld@orlandohealth.com

12/29/2025 MKlose, called 407-767-5847. Jason put in 2 weeks, unsure who is taking over his position. Jason will be back in morning, Sherry is manager, but needs Jason to update her. sherrie.quedenfeld@orlandohealth.com

12/29/2025 MKlose, called (321) 841-6331; Gentleman adv this device is at lake mary hospital. not ORMC. 407-767-5847. 

12/22/2025 ALuman - sent follow up email to Jason Kyrouac to confirm device and schedule. Proposed date remains 3/5

12/03/2025 Mklose sent email to Jason Kyrouac, offer Jared March 5th

🔧 Work Performed
Exception Letter
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 116907889 - SN US225B0556
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294696
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 197.0 business days
👷
▶
4 Technician Assigned May 13, 11:19 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 287d 4h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Ashley Luman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 1:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 14m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03224578 Labor Open 0.016666666666667 $38.00 May 13, 11:21 AM

Details