📍 Women's Care Florida — 12301 Lake Underhill Road Suite 223, Orlando FL, 32828
Jul 29, 2025 → Nov 25, 2025
✅ Completed
PCPer client agreement
Target:Dec 30, 2025
🕐 Clock stopped: Completed (Nov 26)
⏸ 104d excluded (parts wait + holding)
✓ SLA Met (34d early)
Dispatch1.0d
Holding75.0d (excluded)
Coordinators11.4d
Field Work1.1d
Billing2.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
75.0 days
Coordinators
11.4 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jul 30, 2025
Due: Dec 30, 2025
Completed: Nov 26, 2025 (34 days early)
📅
85.4 daysTotal Age
⏱️
75.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
11.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay75.0 days stuck in "Ready for Release"
⏱️
Total Delay11.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
75.0d
Assigned
1.4d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
2.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/11/2025 Cever received call from 8132860033 Ericka Perez asking for onsite visit for Nov 25th at 1 p.m. confirmed and sent email to Ericka Perez <eperez@WomensCareFL.com>
09/30/2025 YEspino Called 407-316-8550 to verify the Pm info sent in.Was unable to speak to anybody or leave a message. was just left on hold till the call was dropped.
09/10/2025 YEspino Called 407-316-8550 to try and verify the Pm info sent in for this site. Pressed 3 and then was trransferred over to Ext 7102 where nobody answered and i left a message to get a call back.
08/28/2025 YEspino Called 407-316-8550 to verify the pm info sent in. Pressed 03 to speak to a nurse but sent to vm so i left a message.
08/22/2025 YEspino Called 352-429-5657 to speak to Robert to verify the Pm info sent in. Not a good contact once dialed all i heard a busy tone.
08/18/2025 YEspino Called 407-316-8550 to verify the Pm info sent in for this site. Was transferred over to the site. Was unable to speak to anybody because i was placed on hold and while waiting the call was dropped.
08/05/2025 YEspino Called 407-316-8550 to speak to Dorothea Wynne to verify the info sent in for the Pm in question. This number is for the site, Was unable to speak to anybody because i could not get past the main menu.
08/05/2025 YEspino Called 352-429-5657 to speak to Robert Higgins to verify the info sent in for the PM in question. Was unable to speak to him or leave a message because once dialed all i heard was a busy signal.
🔧Work Performed
Completed PM-Pass
🔍Technician Findings
Completed PM-Pass
⚠️Problem Description
ClearVue 850 Ultrasound System - IP 70267953 - SN USO1660627
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Nov 11, 2025
11/11/2025 Cever received call from 8132860033 Ericka Perez asking for onsite visit for Nov 25th at 1 p.m. confirmed and sent email to Ericka Perez <eperez@WomensCareFL.com>
To: dwynne@womenscarefl.com; msanford@womenscarefl.com
CC: ashley.luman@emsar.com; cristina.everetts@emsar.com
BCC: cristina.everetts@emsar.com
Attachment: --none--
Subject: Urgent Schedule attempt ULS Preventive Maintenance - Women's Care Florida - Orlando, FL - WO-11763634
Body:
Good morning,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their service team
📞
Live Call_No Answer Unable to Leave Message
Completed Sep 30, 2025
09/30/2025 YEspino Called 407-316-8550 to verify the Pm info sent in.Was unable to speak to anybody or leave a message. was just left on hold till the call was dropped.
📞
Live Call_ Left Message
Completed Sep 10, 2025
09/10/2025 YEspino Called 407-316-8550 to try and verify the Pm info sent in for this site. Pressed 3 and then was trransferred over to Ext 7102 where nobody answered and i left a message to get a call back.
📞
Live Call_ Left Message
Completed Aug 28, 2025
08/28/2025 YEspino Called 407-316-8550 to verify the pm info sent in. Pressed 03 to speak to a nurse but sent to vm so i left a message.
📞
Live Call_No Answer Unable to Leave Message
Completed Aug 22, 2025
08/22/2025 YEspino Called 352-429-5657 to speak to Robert to verify the Pm info sent in. Not a good contact once dialed all i heard a busy tone.
📞
Live Call_No Answer Unable to Leave Message
Completed Aug 18, 2025
08/18/2025 YEspino Called 407-316-8550 to verify the Pm info sent in for this site. Was transferred over to the site. Was unable to speak to anybody because i was placed on hold and while waiting the call was dropped.
📞
Live Call_No Answer Unable to Leave Message
Completed Aug 5, 2025
08/05/2025 YEspino Called 407-316-8550 to speak to Dorothea Wynne to verify the info sent in for the Pm in question. This number is for the site, Was unable to speak to anybody because i could not get past the main menu.
📞
Live Call_No Answer Unable to Leave Message
Completed Aug 5, 2025
08/05/2025 YEspino Called 352-429-5657 to speak to Robert Higgins to verify the info sent in for the PM in question. Was unable to speak to him or leave a message because once dialed all i heard was a busy signal.