Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294703 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Athletic Heart Cardiac & Metabolic — 3075 Silver Star Rd, Unit 211, Orlando FL, 32808

Jul 29, 2025 → Dec 2, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Dec 2)
⏸ 76d excluded (parts wait + holding)
✓ SLA Met (28d early)
Dispatch 1.0d
Holding 55.0d (excluded)
Coordinators 35.8d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
55.0 days
Coordinators
35.8 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Jul 30, 2025 Due: Dec 30, 2025 Completed: Dec 2, 2025 (28 days early)
📅
90.0 days Total Age
⏱️
55.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
34.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 55.0 days stuck in "Ready for Release"
⏱️
Total Delay 34.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
55.0d
Scheduled
35.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 EMartin sent reminder email 

10/14/2025 EMartin rcvd email from Hannah Hussain "Echo #US92400018 and Echo #SG22305093 are in Florida (Joseph Rogowski) Address: 3075 Silver Star Rd, Unit 211 Orlando, FL 32808 " replied advising FSE onsite 12/01/25 starting at 10 am updated EWO location

09/30/2025 ALuman - sent email to Joe Rogowski to get location info for device so we can schedule. These devices normally schedule closer to due to the amount the travel

09/12/2025 YEspino Called 407-733-6424 to speak to Joe Rogowski to verify the Pm info sent in. Was sent to vm so i left a message.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
CX50 Ultrasound System - IP 116770279 - SN US92400018
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294703
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 55.0 business days
👷
▶
3 Technician Assigned Oct 14, 1:27 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 76d 6h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-01T17:00:00.000+0000, 2025-12-01T15:00:00.000+0000
🚨 36.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 2, 1:50 PM
Scheduled For: 2025-12-02T15:00:00.000+0000
🔧
Status: Tech On Site by Jared Heisler Dec 2, 2:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 49d 2h
🚗
▶
3 Travel Added Dec 2, 6:22 PM
Travel Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1.5
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 52m, 0m
⏱️
▶
2 Labor Added Dec 3, 10:18 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 55m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248245

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 35.8 business days (threshold: 2.0 business days)
Exceeded by 33.8 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 2, 10:00 AM
Created
Jul 29, 8:44 PM
Invoice #
SM-248245

Work Details (5)

Name Type Status Qty Amount Date
WL-03024090 Travel Open 6.5 $0.00 Dec 2, 6:22 PM
WL-03024091 Labor Open 0.5 $0.00 Dec 2, 6:24 PM
WL-03024092 Labor Open 1.5 $275.00 Dec 2, 6:24 PM
WL-03024093 Labor Open 0.5 $0.00 Dec 2, 6:24 PM
WL-03024747 Labor Open 0.016666666666667 $38.00 Dec 3, 10:18 AM

Details