Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294712 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Halifax Health Medical Center — 303 N Clyde Morris Blvd, Daytona Beach FL, 32114

Jul 29, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Nov 20, 2025
🕐 Clock stopped: Completed (Nov 18)
⏸ 97d excluded (parts wait + holding)
✓ SLA Met (2d early)
Dispatch 1.0d
Holding 70.0d (excluded)
Coordinators 9.8d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
70.0 days
Coordinators
9.8 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Jul 30, 2025 Due: Nov 20, 2025 Completed: Nov 18, 2025 (2 days early)
📅
79.1 days Total Age
⏱️
70.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 70.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
70.0d
Scheduled
9.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/04/2025 Cever received email from Boehmler, Richard B <Richard.Boehmler@halifax.org> confirming FSE onsite for Nov 17th asked for time. replied advising 10 a.m. start

10/24/2025 YEspino Called 386-425-4240 to speak to Clay over the Pm info sent in. Was unable to speak to him because he was not avaliable so i left a message with him to get a call back.


10/24/2025 YEspino Called 386-425-4263 to speak to richard Boehmler to verify the PM info sent in. Was unable to speak to him so i left a message and will send an email.


10/01/2025 YEspino Called 386-425-4240 to follow up with Clay over the previous email sent. Was unable to speak to him so i left a message.


09/11/2025 YEspino Called 386-425-4000 to verify Pm info. Asked to be transferred over to the biomed dept but was transferred over to a dead end and the call was dropped.


08/28/2025 YEspino Called 386-425-4000 to verify the pm info sent in. Asked to be transferred over to the biomed dept but once transferred the line stated that the transferring number is incorrect and then the call was dropped.


08/25/2025 YEspino Called 386-425-4240 to speak to Clay over the previous email sent to verify the pm info sent in. Was unable to speak to him so i left a message and will send a follow up email.


08/18/2025 YEspino Called 386-425-4240 to speak to Clay over the previous email sent to verify the Pm info sent in. Was unable to speak to him so i left a message.


08/05/2025 YEspino Called 386-882-6637 to speak to Chris Ruzbasan to verify the info sent in for the Pms in question. not a good contact this person no longer works for the site.


08/05/2025 YEspino Called 386-425-4240 to speak to Clay Rice to verify the pm info sent in. Was unable to speak to him or leave a message because the line just echoed when i tried to ask for a responce. Will be sending email out to him. Email: clay.rice@halifax.org

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 115554001 - SN USO24F2856
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294712
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 70.0 business days
👷
▶
3 Technician Assigned Nov 4, 12:43 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-17T17:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 97d 6h
🚨 10.0 business days
🔧
Status: Tech On Site by Jared Heisler Nov 17, 12:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 23h
⏱️
4x Labor Added Nov 17, 7:24 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 0.5, 52
✔️
Status: Completed by Jared Heisler Nov 17, 7:38 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 38m, 0m
⏱️
▶
2 Labor Added Nov 18, 1:18 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 42m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:42 PM
Invoice Number: SM-247174

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Nov 17, 12:00 PM
Created
Jul 29, 8:44 PM
Invoice #
SM-247174

Work Details (5)

Name Type Status Qty Amount Date
WL-03010509 Labor Open 1 $0.00 Nov 17, 7:24 PM
WL-03010510 Labor Open 1.5 $275.00 Nov 17, 7:24 PM
WL-03010511 Labor Open 0.5 $0.00 Nov 17, 7:24 PM
WL-03010512 Travel Open 52 $0.00 Nov 17, 7:24 PM
WL-03011239 Labor Open 0.016666666666667 $38.00 Nov 18, 1:18 PM

Details