Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294714 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 RAYUS Radiology — 1640 N Maitland Ave, Maitland FL, 32751

Jul 29, 2025 → May 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (30 biz days early)
Active: 61 biz days
Paused: 137 biz days
🕐 Clock stopped: Completed (May 16, 2026)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Feb 19, 2026
137 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
60d
▶ Clock Running
Status: Scheduled
Feb 20 → May 15, 2026
60 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 15 → May 16, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Jul 30, 2025 Completed: May 16, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Feb 19 Ready for Release ⏸ Paused 137 —
Feb 19 → Feb 20 Ready for Scheduling ▶ Running 1 1
Feb 20 → Feb 20 Assigned ▶ Running 0 1
Feb 20 → May 15 Scheduled ▶ Running 60 61
May 15 → May 16 Tech On Site ▶ Running 0 61
Dispatch 1.0d
Holding 138.0d (excluded)
Coordinators 61.7d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
138.0 days
Coordinators
61.7 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Jul 30, 2025 Due: Jun 30, 2026 Completed: May 16, 2026 (45 days early)
📅
199.0 days Total Age
⏱️
138.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
59.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 382 days old
🚨
Primary Delay 138.0 days stuck in "Ready for Release"
⏱️
Total Delay 59.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
138.0d
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
60.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 ALuman - device confirmed by Connie Lau-Wong. Dispatch to Jared Heisler for appt beginning at 2:00pm

02/19/2026 Rbailey - Called 407.363.2772 pressed for Oper. Xfer'd to Connie Lau-Wong who advised that Linda Murphy is no longer there. She advised she would be the POC. Updating location and sending email. Cell number 917.921.3233

connie.lau-wong@rayusradiology.com


02/09/2026 ALuman - sent email to Jennifer Rowland jrowland@sandlakeimaging.com to confirm and schedule

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 84524489 - SN US320C0848
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 29, 8:44 PM
Work Order: WO-01294714
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 10h 10m
🚨 138.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 19, 3:46 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 204d 9h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 20, 4:41 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 0h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-05-15T12:00:00.000+0000
🚨 60.9 business days
🔧
Status: Tech On Site by Jared Heisler May 15, 2:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 83d 21h
⏳ 1.0 business days
⏱️
▶
3 Labor Added May 16, 6:00 PM
Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added May 18, 1:31 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 17m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Scheduled
Duration: 60.3 business days (threshold: 2.0 business days)
Exceeded by 58.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
May 15, 8:00 AM
Created
Jul 29, 8:44 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03229144 Labor Open 1.5 $0.00 May 16, 6:00 PM
WL-03229145 Labor Open 1.5 $275.00 May 16, 6:01 PM
WL-03229146 Labor Open 1.5 $0.00 May 16, 6:01 PM
WL-03230147 Labor Open 0.016666666666667 $38.00 May 18, 1:31 PM

Details