Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294720 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Women's Center — 10775 Narcoossee Rd Suite 200, Orlando FL, 32832

Jul 29, 2025 → Feb 11, 2026

✅ Completed

PC Per client agreement

Target: Mar 30, 2026

🕐 Clock stopped: Completed (Feb 12)

⏸ 98d excluded (parts wait + holding)

✓ SLA Met (46d early)

Dispatch 1.0d

Holding 71.0d (excluded)

Coordinators 71.0d

Field Work 1.0d

Billing 1.4d

✓ SLA Met

Dispatch
1.0 days
Over SLA

Holding (excluded from total)
71.0 days

Coordinators
71.0 days
Over SLA

Field Work
1.0 days

Billing
1.4 days
Over SLA

Created: Jul 30, 2025 Due: Mar 30, 2026 Completed: Feb 12, 2026 (46 days early)

📅

141.1 days Total Age

⏱️

71.0d in Ready for Release Longest Stage

🔄

7 transitions Status Changes

⚠️

69.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 289 days old

🚨

Primary Delay 71.0 days stuck in "Ready for Release"

⏱️

Total Delay 69.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

1.0d / 0.5d SLA

Ready for Release

71.0d

Scheduled

71.0d / 2.0d SLA

Tech On Site

1.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

07e-Partial Project

0.5d

Ready to Bill

1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/05/2025 Cever received email from Kristin Schimbeno <kschimbeno@wcorlando.com> confirming Feb 11th at 11:30-1
11/05/2025 Cever sent email to Kristin Schimbeno <kschimbeno@wcorlando.com> with date options

🔧 Work Performed

                        Completed PM-Pass                    

🔍 Technician Findings

                        Completed PM-Pass                    

⚠️ Problem Description

                        Affiniti 30 Ultrasound System - IP 95546673 - SN USD21E1677                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📋

Work Order Created Jul 29, 8:44 PM

Work Order: WO-01294720

Type: Preventive Maintenance

Priority: PC

✅

Status: Ready for Release by Mandy Newman Jul 30, 6:54 AM

From: Entered

To: Ready for Release

Duration in Previous: 10h 10m

🚨 71.0 business days

👷

▶

3 Technician Assigned Nov 5, 10:11 AM

Technician Assigned → Status: Assigned → Dispatch Scheduled

👷

Status: Assigned by Cristina Everetts

From: Ready for Release, Assigned

To: Assigned, Scheduled

Duration in Previous: 98d 4h, 0m

📅

Dispatch Scheduled by Cristina Everetts

Scheduled For: 2026-02-11T16:30:00.000+0000

🚨 71.0 business days

🔧

Status: Tech On Site by Jared Heisler Feb 11, 11:59 AM

From: Scheduled

To: Tech On Site

Duration in Previous: 98d 1h

🚗

▶

2 Travel Added Feb 11, 7:20 PM

Travel Added → 3x Labor Added

⏱️

3x Labor Added

Type: Labor

Status: Open

Qty: 2.5, 1.5

✔️

Status: Completed by Jared Heisler Feb 11, 7:36 PM

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 7h 37m, 0m

⏱️

Labor Added Feb 12, 11:27 AM

Type: Labor

Status: Open

Qty: 0.016666666666667

📋

Status: 07e-Partial Project by Timothy Amburgey Feb 12, 11:36 AM

From: Closed

To: 07e-Partial Project

Duration in Previous: 15h 59m

📄

Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM

From: 07e-Partial Project

To: Ready to Bill

Duration in Previous: 4h 15m

💰

Status: Invoiced by Josh Longway Feb 13, 4:01 AM

From: Ready to Bill

To: Invoiced

Duration in Previous: 12h 8m

Bottlenecks

Entered

Duration: 1.0 business days (threshold: 4.0 business hours)

Exceeded by 4.0 business hours

Scheduled

Duration: 71.0 business days (threshold: 2.0 business days)

Exceeded by 69.0 business days

Ready to Bill

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Jared Heisler

Scheduled

Feb 11, 11:30 AM

Created

Jul 29, 8:44 PM

Invoice #

N/A

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-03101919	Travel	Open	144	$0.00	Feb 11, 7:20 PM
WL-03101927	Labor	Open	2.5	$0.00	Feb 11, 7:22 PM
WL-03101928	Labor	Open	1.5	$275.00	Feb 11, 7:22 PM
WL-03101929	Labor	Open	1	$0.00	Feb 11, 7:22 PM
WL-03102847	Labor	Open	0.016666666666667	$38.00	Feb 12, 11:27 AM