Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294983 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Promise Hospital of Florida — 5050 County road 472, Oxford FL, 34484

Jul 31, 2025 → Apr 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (172 biz days early)
Active: 75 biz days
Paused: 105 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Jul 31 → Aug 1, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸105d
⏸ Clock Paused
Status: Ready for Release
Aug 1 → Jan 6, 2026
105 business days (not counted)
15d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 28, 2026
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 16 of ? biz days used
54d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Apr 15, 2026
54 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 21, 2026
4 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 75 of ? biz days used
Created: Jul 31, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 31 → Aug 1 Created ▶ Running 1 1
Aug 1 → Jan 6 Ready for Release ⏸ Paused 105
Jan 6 → Jan 28 Scheduled ▶ Running 15 16
Jan 28 → Jan 28 Entered ▶ Running 0 16
Jan 28 → Apr 15 Ready for Scheduling ▶ Running 54 70
Apr 15 → Apr 21 Scheduled ▶ Running 4 74
Apr 21 → Apr 22 Tech On Site ▶ Running 1 75
Dispatch 2.0d
Holding 106.0d (excluded)
Coordinators 75.8d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
106.0 days
Coordinators
75.8 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
0.0 days
Created: Jul 31, 2025 Due: Dec 31, 2026 Completed: Apr 22, 2026 (253 days early)
📅
180.2 days Total Age
⏱️
106.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
73.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 380 days old
🚨
Primary Delay 106.0 days stuck in "Ready for Release"
⏱️
Total Delay 73.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
106.0d
Scheduled
20.8d / 2.0d SLA
Ready for Scheduling
55.0d / 1.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/15/2026 ALuman - called Olivia Roberts 352-689-6452 and confirmed scheduling for 4/21 w/ Jared Heisler/. Email confirmation sent to orroberts@selectmedical.com

04/14/2026 YEspino Per update given by ALuman this site is locked in for 4/21 w/Jared Heisler


03/27/2026 Mhamersley - will need planner to f/u on this, as the device is confirmed and appears to have scheduling conficts

01/28/2026 ALuman - working with onsite staff to make device available for FSE

01/06/2026 ALuman - dispatch to Jared Heisler to complete afternoon of 1/13. Email conformation sent to Olivia Roberts

01/05/2026 YEspino Called 352-689-6452 to speak to James to verify the device in question. Was able to speak to Olivia Roberts and she advised that james no longer works for the site and she is his replacement. Will be sending her an email with the info for the device in question. Email: orroberts@selectmedical.com 


12/19/2025 YEspino Called 352-689-6452 to verify the device in question. Was unable to speak to anybody or leave a message because the call was picked up and dropped.


12/15/2025 YEspino Called 352-689-6452 to verify the device in question. Was unable to speak to him so i left a message.


11/05/2025 YEspino Called 352-689-6452 to speak to James over the device in question. Was unable to speak to him so i left a message.


11/4/2025 MKlose called 352-689-6452; spoke to Oliva Roberts, gave her serial #'s she was going to look for them and call back. 


10/17/2025 YEspino Called 352-689-6452 to follow up with James over the device in question. Was unable to speak to him so i left a message.


10/03/2025 YEspino Called 352-689-6452 to follow up with James over the device in question. Was unable to speak to him so i left a message.


10/03/2025 YEspino Called 352-689-6400 to verify the device in question. but was unable to be transferred anywhere because the operator did not know where to send me. Must call back next week.


09/17/2025 YEspino Called 352-689-6400 to try and speak the biomed dept to verify the device in question. Asked to be transferred over to the biomed dept, Was sent to vm so i left a message.


09/17/2025 YEspino Called 352-689-6452 to speak to James over the device in question. Was unable to speak to him so i left a message.


09/04/2025 YEspino Called 352-689-6452 to speak to James Martin to verify the device in question. Was unable to speak to him so i left a message.


07/31/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01290887) -Follow up notes - Need follow-up for remaining device on case.


-Previous notes -

07/16/2025 EMartin updating scheduled date per FSE request

07/14/2025 ALuman - dispatch to Derick Velazquez per request

🔧 Work Performed
Device completed under same case# on WO-13100531. Returned parts and Closed WO.
🔍 Technician Findings
Device completed under same case# on WO-13100531. Returned parts and Closed WO.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 31, 9:12 AM
Work Order: WO-01294983
Type: FCO
Priority: PC
Status: Ready for Release by Ashley Luman Aug 1, 8:41 AM
From: Entered
To: Ready for Release
Duration in Previous: 23h 28m
🚨 106.0 business days
📅
4 Dispatch Scheduled Jan 6, 12:32 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 158d 4h
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-13T18:00:00.000+0000
🚨 16.0 business days
🆕
Status: Entered by Ashley Luman Jan 28, 10:18 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 21d 21h, 0m
🚨 55.0 business days
👷
3 Technician Assigned Apr 15, 10:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-22T04:00:00.000+0000, 2026-04-22T00:00:00.000+0000, 2026-04-21T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 76d 22h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jared Heisler Apr 21, 1:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
⏱️
2 3x Labor Added Apr 21, 8:41 PM
3x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 1.5
✔️
Status: Completed by Jared Heisler Apr 21, 9:30 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 16m, 0m
2.3 business days
📄
2 Status: Ready to Bill Apr 23, 1:31 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
2.0 business days
🧾
Invoice Created Apr 25, 8:03 PM
Invoice Number: SM-259942

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Ready for Scheduling
Duration: 55.0 business days (threshold: 1.0 business days)
Exceeded by 54.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Apr 21, 8:00 AM
Created
Jul 31, 9:12 AM
Invoice #
SM-259942

Work Details (5)

Name Type Status Qty Amount Date
WL-03195210 Labor Open 2 $0.00 Apr 21, 8:41 PM
WL-03195211 Labor Open 0.5 $0.00 Apr 21, 8:41 PM
WL-03195212 Travel Open 76 $0.00 Apr 21, 8:41 PM
WL-03195217 Labor Open 1 $0.00 Apr 21, 8:43 PM
WL-03195218 Labor Open 1.5 $0.00 Apr 21, 8:43 PM

Details