Work Order 360 View

07/16/2026 ARoosa - Recvd email from James Hibbeler-AKA "Hank" at james.hibbeler@gehealthcare.com

"SN: H29419059B7B3: This Device is on site and appears to still be in use. Our inventory Tracking shows it is in the Respiratory Offices right now. SN: H2942244910D3: this device has been retired and is no longer at this facility". I sent replt email thanking for confirmation and letting them know planner will be reaching out to schedule remediation.

07/15/2026 ARoosa - Sent fu email to Michel & her biomed to see if they can provide an update about the 2 devices in question.

07/08/2026 Rharris: SN: H29419059B7B3 & H2942244910D3 Called (404) 272-2117 spoke to Michel Collins who said she knows two devices were pulled from service, that she thinks it is these two, but she has not heard back form Biomed, she messaged them yesterday and will reach back out to them today and provide f/u. I am sending F/U email as well.

06/30/2026 ARoosa - Sent fu email to Michel at michel.collins@emoryhealthcare.org asking how she would like to proceed with these last 2 devices.

06/23/2026 ARoosa - Sent fu email to james.hibbeler@gehealthcare.com & Salinas, Eddie <eddie.salinas@gehealthcare.com> asking if one of them can confirm as Michel had requested that these 2 devices had been retired.

06/17/2026 ARoosa - Recvd email from Michel Collins stating her biomed team has not gotten back with her yet and has added them on this email and asked them to provide feedback on this.

06/12/2026 ARoosa - Sent fu email to michel.collins@emoryhealthcare.org asking her to see if she had gotten any confirmation from Hank as to if theses devices had been removed from service.

06/02/2026 Rharris: Spoke with POC at (404) 501-5596, who said she belived the two remaining devices: 

H29419059B7B3 – Needs repair and H2942244910D3 had been requested to be taken out of services. I am sending her a follow up email and she is going to foward that to Eddie Salinas and Hank and try to get confirmation. 

05/26/2026 ARoosa - Sent fu email to eddie.salinas@gehealthcare.com & Michel Collins at Collins, Michel Marie <michel.collins@emoryhealthcare.org> asking about remaining devices that was in need of repair.

05/12/2026 MHamersley - sent f/u emails requesting update on H2942244910D3 & H29419059B7B3 (this one needed repairs) ; eddie.salinas@gehealthcare.com

04/29/2026 Rharris: Called and Spoke to Contact Michel Collins (pronounced Michelle) She is going to send a follow up E/M to her BioMed Director eddie.salinas@gehealthcare.com to confirm if they want to remediate and repair the devices: H29419059B7B3 – Needs Repair &

H2942244910D3 - Needs FCO. She is not sure if they want to keep the devices and said she prefers to contact her Biomed directly but will cc us in. She said if I don't hear back by 5/8 to contact her again.

04/14/2026 RArnold -Emailed Michel to see if they want to proceed with repair on H29419059B7B3. H2942244910D3 still needs FCO81

03/04/2026 RArnold - 2 devices left on the case. One needs repair but repair WO was canceled.

01/28/2026 MHamersley - Per Planner, waiting for devices to have repairs completed on them before recall can be done

12/09/2025 EMartin sent email to Michel for update on device repair per Fady email to POC "The unit needs Main board and blower." device failed pretesting before FCO completion 

12/02/2025 YEspino sending message to planner (Erin) to see if there is any updates.

10/16/2025 MHamersley - Planner working w/POC to schedule once customer accepts quote on PO

09/08/2025 Emartin field sent quote to Michel to accept and update on PO 

08/19/2025 Emartin FCO will be completed when repair is complete

NO CALL NEEDED 

08/08/2025 YEspino Called 404-272-2117 to speak to Michel Collins to follow up with her over the previous questions she had asked me to look into. Was able to advised her that per my last conversation she will need to call the philips customer care Solutions @ 800-722-9377 and speak to a remote service Engineer to be better assisted. Also advised her that for the other device that she was quoted for , it in fact will be 323 since it is being ammeneded by philips. She asked for a email stating all this, so i will be sending one out to her. 

08/08/2025 YEspino Called 404-272-2117 to speak to Michel Collins to verify the devices in question. Was able to speak to Michel and she advised that she does have the device but was advised by one of our techs that her biomed dept would have to review the error log before we could do the recall on it. She went on to say that her biomed will not touch the device so she needs a solution for it. Advised i would speak to the planner (Erin) and get back to her to see what can be done. She also went on to say that she also has another device for FCO 81 that bruce gave her a po of 2,500 and she stated that is was too expensive and she might take it out of service. Advised i would ask the planner about that as well.

08/08/2025 YEspino Called 470-831-4174 to speak to Michel Collins to verify the devices in question. Was advised that i needed to call 404-272-2117 to be able to better talk to her. 

08/01/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01245057) -No Follow up notes -

-Previous notes -

07/28/2025 EMartin sent email to michel.collins@emoryhealthcare.org advising moving up date to 07/29/25 to complete devices pending parts arrival 07/24/2025 EMartin called 404-501-5596 / Michel Collins recording stated to enter mailbox # could not leave VM sent email to michel.collins@emoryhealthcare.org advising FSE onsite thrs 07/31-08/01 to complete devices

07/23/2025 EMartin sent email to Michel added daniel.tesfu@emoryhealthcare.org and Nicole M. Jenkins Manager, Respiratory Care Nicole.jenkins@emoryhealthcare.org to thread asking for update on devices offered to send FSE onsite Thrs 07/31 to start devices 

07/17/2025 YEspino Called 404-501-5596 to speak to Michele Collings to verify the devices in question. Was able to speak to Michel and she asked for an email to be sent out to her so that she could look into the devices in question. Email: michel.collins@emoryhealthcare.org 

07/17/2025 YEspino Called 470-831-4174 to follow up with Daniel over the previous email sent to verify the devices in question. Was able to speak to Daniel and he advised that i needed to speak to his supervisor because she had some question. Michele Collins @ 404-501-5596

07/09/2025 YEspino Called 470-831-4174 to speak to Michel to verify the devices in question. This is the same number i was just talking to daniel on.

07/09/2025 YEspino Called 404-501-1000 to verify the devices in question. Asked to be transferred over to the Respt dept, Was able to speak to a worker who at first had no idea what i was talking about and then he was able to confirm 1 of the devices. He then asked for an email to look the other serial numbers up. Email: daniel.tesfu@emoryhealthcare.org 

06/27/2025 YEspino Send an email to Yharone to answer the request he had as he was asking for the serial number for the devices in question which i had already sent over.

06/17/2025 YEspino Called 404-501-1000 to verify the devices in question. asked to be transferred over to the biomed dept. Was transferred over to GE Heathcare. Was able to speak to Ron and he advised i needed to send him an email to be better assisted. Email:yharone.perrin@gehealthcare.com Ge# 866-366-7511

06/17/2025 YEspino Called 470-831-4174 to speak to Michel to verify the device in question. Was unable to speak to him or leave a message.

05/19/2025 YEspino Called 404-501-1000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was sent over to the GE healthcare option and was able to speak to Ron and he advised he couldn't assist me because he works for GE and doesnt have a number for the Biomed dept for this site.

05/19/2025 YEspino Called 470-831-4174 to speak to Michel Collins to verify the EV300 Vents in question. Was unable to speak to him or leave a message.

05/09/2025 MHamersley - called 470-831-4174, spoke to Dwayne, Michel is OOO; sent f/u email: michel.collins@emoryhealthcare.org

05/01/2025 MHamersley - called 470-831-4174, spoke to Dwayne, Need to reach out to Michel, she is OOO; sent f/u email: michel.collins@emoryhealthcare.org

04/03/2025 RArnold - Called 470-831-4174 for Dwayne. He is off for 2 weeks. I spoke with Daniel. He asked that i add him and director Michel to email thread. 

daniel.tesfu@emoryhealthcare.org

michel.collins@emoryhealthcare.org

02/20/2025 RArnold- Inbound call from GE biomed returning my call. He did confirm I needed to speak to Dwayne. Dwayne is RT.

02/20/2025 RArnold - Called 14045011000 asked for biomed. Was sent to GE biomed and left a message for call back. Sending an email to Dwayne. Ticket number SR34450635

02/20/2025 RArnold - Called 470-831-4174 for Dwayne Osborne. Sounded like the line was answered but no one was there. 

Dwayne.Osborne@emoryhealthcare.org