Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295917 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Aug 5, 2025 → Nov 27, 2025

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met (3d early)
Dispatch 7.6d
Coordinators 79.4d
Billing 0.5d
✓ SLA Met
Dispatch
7.6 days
Over SLA
Coordinators
79.4 days
Over SLA
Billing
0.5 days
Created: Aug 5, 2025 Due: Nov 30, 2025 Completed: Nov 27, 2025 (3 days early)
📅
82.6 days Total Age
⏱️
51.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
82.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay 51.8 days stuck in "Scheduled"
⏱️
Total Delay 82.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.6d / 0.5d SLA
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
63.8d / 2.0d SLA
Assigned
12.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 RFosbury - confirmed with Lisa Carr for Rick C Onsite 11/25 and 11/26

10/28/2025 Cever email sent to Carr, Lisa R to confirm new list of inventory and schedule FSE back onsite

🔧 Work Performed
Template Name: FMI32097_Code 1M_ Screw_Disen Template Description: FMI32097_ Code 1M_ Screw_Disen Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and found shoulder screw disengaged. Screw tightened per instructions. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer
🔍 Technician Findings
GOOD WORKING CONDITION
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 5, 3:01 PM
Work Order: WO-01295917
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Aug 6, 3:23 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 0h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Aug 11, 1:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-25T12:00:00.000+0000
⏳ 4.0 business days
👷
Technician Assigned by Cristina Everetts Aug 14, 10:57 AM
Technician: Rick Charles
⚠️ 9.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 26, 8:42 AM
Scheduled For: 2025-09-02T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 8, 9:36 AM
Scheduled For: 2025-09-24T12:00:00.000+0000
🚨 16.0 business days
📅
▶
2 Dispatch Scheduled Sep 29, 7:54 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-17T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 8, 10:47 AM
Scheduled For: 2025-10-24T12:00:00.000+0000
🚨 10.0 business days
🆕
Status: Entered by Rich Fosbury Oct 21, 10:38 AM
From: Scheduled
To: Entered
Duration in Previous: 70d 20h
⚠️ 6.0 business days
👷
▶
2 Status: Assigned Oct 28, 10:57 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Cristina Everetts
Technician: Rick Charles
🚨 12.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 9:01 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 14d 23h
🚨 12.0 business days
⏱️
▶
2 Labor Added Nov 27, 11:05 AM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 2h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 1, 9:54 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 44m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:39 PM
Invoice Number: 247861

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 51.8 business days (threshold: 2.0 business days)
Exceeded by 49.8 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Nov 25, 8:00 AM
Created
Aug 5, 3:01 PM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03021799 Labor Open 1 $100.00 Nov 27, 11:05 AM
WL-03022273 Labor Open 0.016666666666667 $38.00 Dec 1, 9:54 AM

Details