Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295931 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Aug 5, 2025 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (21 biz days late)
Active: 99 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
▶ Clock Running
Status: Created
Aug 5 → Aug 6, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 11, 2025
3 business days (counted)
Running total: 4 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Aug 11 → Oct 21, 2025
49 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 28, 2025
5 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Nov 12, 2025
10 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 27, 2025
10 business days (counted)
Running total: 78 of ? biz days used
18d
▶ Clock Running
Status: Entered
Nov 27 → Dec 24, 2025
18 business days (counted)
Running total: 96 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Mar 17, 2026
55 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 20, 2026
3 business days (counted)
Running total: 99 of ? biz days used
Created: Aug 5, 2025 Completed: Mar 20, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 5 → Aug 6 Created ▶ Running 1 1
Aug 6 → Aug 11 Ready for Scheduling ▶ Running 3 4
Aug 11 → Oct 21 Scheduled ▶ Running 49 53
Oct 21 → Oct 28 Entered ▶ Running 5 58
Oct 28 → Nov 12 Assigned ▶ Running 10 68
Nov 12 → Nov 27 Scheduled ▶ Running 10 78
Nov 27 → Dec 24 Entered ▶ Running 18 96
Dec 24 → Mar 17 Ready for Release ⏸ Paused 55 —
Mar 17 → Mar 20 Scheduled ▶ Running 3 99
Dispatch 25.6d
Holding 56.0d (excluded)
Coordinators 78.9d
Billing 13.3d
✗ SLA Missed
Dispatch
25.6 days
Over SLA
Holding (excluded from total)
56.0 days
Coordinators
78.9 days
Over SLA
Billing
13.3 days
Over SLA
Created: Aug 5, 2025 Due: Nov 30, 2025 Completed: Mar 20, 2026 (109 days late)
📅
154.6 days Total Age
⏱️
56.0d in Ready for Release Longest Stage
🔄
20 transitions Status Changes
⚠️
105.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 375 days old
🚨
Primary Delay 56.0 days stuck in "Ready for Release"
⏱️
Total Delay 105.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
25.6d / 0.5d SLA
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
64.3d / 2.0d SLA
Assigned
11.0d / 0.5d SLA
Ready for Release
56.0d
Closed
4.3d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/17/2026 - ARuby - called Lisa Carr (302)593-4751 (cell) confirmed to dispatch FSE Michael Steencken onsite Friday, March 20th, 2026.


11/12/2025 RFosbury - confirmed with Lisa Carr for Rick C Onsite 11/25 and 11/26

10/28/2025 Cever email sent to Carr, Lisa R to confirm new list of inventory and schedule FSE back onsite

🔧 Work Performed
fmi
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 5, 3:08 PM
Work Order: WO-01295931
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Aug 6, 3:23 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 0h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Aug 11, 1:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-25T12:00:00.000+0000
⏳ 4.0 business days
👷
Technician Assigned by Cristina Everetts Aug 14, 10:57 AM
Technician: Rick Charles
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 25, 10:55 AM
Scheduled For: 2025-08-26T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Fady Messak Sep 2, 5:59 PM
Scheduled For: 2025-09-03T12:00:00.000+0000
⏳ 4.8 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 8, 9:38 AM
Scheduled For: 2025-09-24T12:00:00.000+0000
🚨 16.0 business days
📅
▶
2 Dispatch Scheduled Sep 29, 7:54 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-17T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 8, 10:47 AM
Scheduled For: 2025-10-24T12:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Rich Fosbury Oct 21, 10:38 AM
From: Scheduled
To: Entered
Duration in Previous: 70d 20h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 7d 0h
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 8:57 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 14d 22h
🚨 11.0 business days
🆕
Status: Entered by Fady Messak Nov 27, 11:06 AM
From: Scheduled
To: Entered
Duration in Previous: 15d 2h
🚨 18.0 business days
✅
Status: Ready for Release by Erin Martin Dec 24, 9:47 AM
From: Entered
To: Ready for Release
Duration in Previous: 26d 22h
🚨 56.0 business days
👷
▶
3 Technician Assigned Mar 17, 3:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-03-20T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 83d 5h
⏳ 4.0 business days
⏱️
2x Labor Added Mar 20, 3:49 PM
Type: Labor
Status: Open
Qty: 1, 2
✔️
Status: Completed by Michael Steencken Mar 20, 5:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 1h, 0m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Mar 26, 9:32 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 27, 10:20 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Timothy Amburgey Mar 27, 10:25 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Apr 1, 8:59 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Apr 3, 11:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 6, 9:44 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 36m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 49.8 business days (threshold: 2.0 business days)
Exceeded by 47.8 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Entered
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Mar 20, 8:00 AM
Created
Aug 5, 3:08 PM
Invoice #
SM-258486

Work Details (3)

Name Type Status Qty Amount Date
WL-03153421 Labor Open 1 $100.00 Mar 20, 3:49 PM
WL-03153422 Labor Open 2 $250.00 Mar 20, 3:49 PM
WL-03160335 Labor Open 0.016666666666667 $38.00 Mar 26, 9:32 AM

Details