📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718
Aug 5, 2025 → Nov 25, 2025
✅ Completed
PCPer client agreement
Target:Nov 30, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met (5d early)
Dispatch7.6d
Coordinators77.4d
Billing4.0d
✓ SLA Met
Dispatch
7.6 days
Over SLA
Coordinators
77.4 days
Over SLA
Billing
4.0 days
Over SLA
Created: Aug 5, 2025
Due: Nov 30, 2025
Completed: Nov 25, 2025 (5 days early)
📅
80.6 daysTotal Age
⏱️
51.8d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
81.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay51.8 days stuck in "Scheduled"
⏱️
Total Delay81.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.6d / 0.5d SLA
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
61.8d / 2.0d SLA
Assigned
12.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
4.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/12/2025 RFosbury - confirmed with Lisa Carr for Rick C Onsite 11/25 and 11/26
10/28/2025 Cever email sent to Carr, Lisa R to confirm new list of inventory and schedule FSE back onsite
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer
🔍Technician Findings
GOOD WORKING CONDITIONS
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01295938
Account: GE Healthcare FMI
Customer Case Number: 1-555613667863
Location: CHRISTIANA HOSPITAL
Address: 4755 OGLETOWN STANTON RD, NEWARK, DE 19718
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABZ70677
Contact Name: Lisa Carr
Contact Phone: (302)7
JPG
TABZ70677_Giraffe Omnibed
Nov 25, 2025
JPG
TABZ70677_Heater door closed
Nov 25, 2025
JPG
TABZ70677_Closed Heater doors
Nov 25, 2025
JPG
TABZ70677_Left screw
Nov 25, 2025
PDF
Postponment Form_TAB24420077SA
Nov 25, 2025
JPG
TABZ70677_Right screw
Nov 25, 2025
Timeline
📋
Work Order Created Aug 5, 3:10 PM
Work Order:WO-01295938
Type:FCO
Priority:PC
⏳2.0 business days
📅
Status: Ready for Scheduling by Cristina EverettsAug 6, 3:23 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:1d 0h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Aug 11, 1:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For:2025-08-25T12:00:00.000+0000
⏳4.0 business days
👷
Technician Assigned by Cristina EverettsAug 14, 10:57 AM
Technician:Rick Charles
⚠️9.0 business days
📅
Dispatch Scheduled by Cristina EverettsAug 26, 8:41 AM
Scheduled For:2025-09-02T12:00:00.000+0000
🚨10.0 business days
📅
Dispatch Scheduled by Cristina EverettsSep 8, 9:36 AM
Scheduled For:2025-09-24T12:00:00.000+0000
🚨16.0 business days
📅
▶
2
Dispatch Scheduled Sep 29, 7:54 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For:2025-10-17T12:00:00.000+0000
⚠️8.0 business days
📅
Dispatch Scheduled by Cristina EverettsOct 8, 10:48 AM
Scheduled For:2025-10-24T12:00:00.000+0000
🚨10.0 business days
🆕
Status: Entered by Rich FosburyOct 21, 10:38 AM
From:Scheduled
To:Entered
Duration in Previous:70d 20h
⚠️6.0 business days
👷
▶
2
Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Entered
To:Assigned
Duration in Previous:7d 0h
🚨12.0 business days
📅
▶
2
Dispatch Scheduled Nov 12, 9:00 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From:Assigned
To:Scheduled
Duration in Previous:14d 23h
🚨10.0 business days
⏱️
▶
2
Labor Added Nov 25, 4:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:13d 7h, 0m
⏱️
▶
2
Labor Added Nov 26, 9:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From:Closed
To:07e-Partial Project
Duration in Previous:17h 55m
📄
Status: Ready to Bill by Timothy AmburgeyNov 26, 10:13 AM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:14m
⏳4.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyDec 1, 1:40 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:5d 3h, 0m
⚠️6.0 business days
🧾
Invoice Created Dec 8, 4:39 PM
Invoice Number:247861
Bottlenecks
Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 51.8 business days (threshold: 2.0 business days)
Exceeded by 49.8 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)