Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Adventist Health System/Sunbelt Inc. - Florida Celebration — 400 Celebration Place, Celebration FL, 34747
Aug 6, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 6 → Aug 6 | Created | ▶ Running | 0 | 0 |
| Aug 6 → Mar 26 | Ready for Release | ⏸ Paused | 157 | — |
| Mar 26 → Mar 31 | Ready for Scheduling | ▶ Running | 3 | 3 |
| Mar 31 → Aug 16 | On Hold | ▶ Running | 95 | 98 |
06/30/2026 RArnold - All devices completed, this WO can be canceled
06/16/2026 RArnold - Fady to review and let planners know which FSE to assign for ANR closure
06/02/2026 RArnold - Fady to review and let planners know which FSE to assign for ANR closure
05/18/2026 RArnold - Fady to review and let planners know which FSE to assign for ANR closure
04/13/2026 ALuman - per Stephen Luzier, device was not repairable and removed from service. Looping in the field for next steps
3/26/2026 MHamersley/RHarris Received email confirmation from Stephen Luzier that this device is not repairable and has been removed from service.
03/26/2026 MHamersley/RHarris - called 321-200-7645, spoke to Steve, this device (V60 SN 100253796) is unrepairable and has been scrapped; sent email to verify info: stephen.luzier@adventhealth.com
02/26/2026 ALuman - sent email to Stephen Luzier to see if device ever received repair so we can schedule FCO
11/04/2025 ALuman - escalated to Fady due to no response from customer regarding repairing the device.
10/22/2025 ALuman - Fady replied to customer email asking if they would like the repair quoted or if they will be retiring it.
10/20/2025 ALuman - sent follow up email to Stephen Luzier stephen.luzier@adventhealth.com and added Fady to thread. Device has been down since FSE was onsite in August. FCO overdue. Escalating to field for additional support
10/14/2025 YEspino Called 321-200-7645 to follow up with Stephen over the device in question. Was able to speak to Stephen and he advised that he did find the device onsite but it still needs to be repaired before we can service it. He advised he currently isn't at celebration but once he goes there he will send me an ETA from biomed for the repair of the device.
10/06/2025 YEspino Called 321-200-7645 to follow up with Stephen over the device in question. Was able to speak to Stephen and he advised that he is unable to locate the device. He will work on it and i will follow back up next week.
09/09/2025 ALuman - emailed Stephen Luzier to see if they intend to repair the device so FCO can be implemented.
08/06/2025 EMartin per FSE "Device is down and missing some parts. Will reschedule FCO implementation once device has been repaired by biomed."
08/06/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01284384) -Follow up notes - 08/05/2025 LIser- Device is down and missing some parts. Will reschedule FCO implementation once device has been repaired by biomed.
-Previous notes -
07/10/2025 ALuman - dispatch to Manny Tavares to try to locate while at AdventHealth Celebration for other devices
07/07/2025 ALuman - email sent to Stephen Luzier to locate last device with SN 100253796
06/26/2025 SRobinson- Created follow up WO for the remaining device. (Old WO-01239413) -No follow up notes -
-Previous notes -
06/20/2025 EMartin sent email to stephen.luzier@adventhealth.com advising FSE onsite 06/23/25 to start devices
04/25/2025 YEspino Called 407-508-6701 to try and speak to Isa over the previous email sent to verify the devices in question. Was unable to speak to her or leave a message.
04/15/2025 YEspino Called 407-508-6701 to follow up with Isa over the previous email sent to verify the devices in question. Was unable to speak to her so i left a message.
03/31/2025 YEspino Called 407-508-6701 to follow up with Isa over the previous email sent to verify the devices in question. Was unable to speak to her or leave a message.
03/18/2025 YEspino Called 407-508-6701 to speak to Isa Hasbun to verify the devices in question.Was able to speak to Isa and he asked for an email to be sent out to him so that his tech could look into it. Email: isa.hasbun@adventhealth.com
03/18/2025 YEspino Called 407-655-7062 to speak to Gio over the previous email sent to verify the devices in question. Was able to speak to Gio and advised he no longer works for this locationa and advised i should call Isa Hasbun @ Email: isa.hasbun@adventhealth.com Phone: 407-508-6701
02/27/2025 YEspino Called 407-655-7062 to speak to Gio over the devices in question. Was sent to vm so i left a message
02/20/2025 YEspino Called 407-655-7062 to speak to Gio over the previous email sent. Was unable to speak to him or leave a message.
02/06/2025 YEspino Called 407-764-4379 to speak to Gio over the devices in question. Was advised he currently not in the dept and was given another number to may be able to reach him at. Phone: 407-655-7062
01/24/2025 YEspino Called 407-764-4379 to follow up with Gio over the devices in question. Was advised that he currently was not in and to call him another day.
01/17/2025 ALuman - follow up for 3 remaining devices. Working with POC to confirm location and reschedule
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