Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
⚠ 238 biz days overdue
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 12, 2025
4 business days (counted)
Running total: 4 of ? biz days used
251d
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 16, 2026
251 business days (counted)
Running total: 255 of ? biz days used
Created: Aug 6, 2025
Today
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 6 → Aug 12 |
Scheduled |
▶ Running
|
4 |
4 |
| Aug 12 → Aug 16 |
Ready for Scheduling |
▶ Running
|
251 |
255 |
Coordinators
4.6 days
Over SLA
Created: Aug 6, 2025
Due: Dec 31, 2025 (228 days overdue)
⏱️
4.6d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
4.6 days stuck in "Scheduled"
⏱️
Total Delay
2.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
4.6d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
8/6/2025 1324 CM ack msg; LM w/TF; 8/8/25 1120 LM w/Nicole re compliance; 8/12/2025 1245 LM w/Nicole re NAR
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
5d 21h
Bottlenecks
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
ℹ️ Work Order Details
Status
Ready for Scheduling
Scheduled
Sep 23, 10:00 AM