Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296192 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Aug 6, 2025 → Apr 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (34 biz days late)
Active: 111 biz days
Paused: 67 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Aug 11 → Oct 21, 2025
49 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 28, 2025
5 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Nov 12, 2025
10 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 27, 2025
10 business days (counted)
Running total: 77 of ? biz days used
18d
▶ Clock Running
Status: Entered
Nov 27 → Dec 24, 2025
18 business days (counted)
Running total: 95 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Apr 2, 2026
67 business days (not counted)
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 95 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 2 → Apr 2, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 95 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 24, 2026
16 business days (counted)
Running total: 111 of ? biz days used
Created: Aug 6, 2025 Completed: Apr 24, 2026
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 11 Ready for Scheduling ▶ Running 3 3
Aug 11 → Oct 21 Scheduled ▶ Running 49 52
Oct 21 → Oct 28 Entered ▶ Running 5 57
Oct 28 → Oct 28 Ready for Scheduling ▶ Running 0 57
Oct 28 → Nov 12 Assigned ▶ Running 10 67
Nov 12 → Nov 27 Scheduled ▶ Running 10 77
Nov 27 → Dec 24 Entered ▶ Running 18 95
Dec 24 → Apr 2 Ready for Release ⏸ Paused 67 —
Apr 2 → Apr 2 Entered ▶ Running 0 95
Apr 2 → Apr 2 Assigned ▶ Running 0 95
Apr 2 → Apr 2 Scheduled ▶ Running 0 95
Apr 2 → Apr 2 Entered ▶ Running 0 95
Apr 2 → Apr 2 Ready for Release ⏸ Paused 0 —
Apr 2 → Apr 2 Entered ▶ Running 0 95
Apr 2 → Apr 24 Scheduled ▶ Running 16 111
Dispatch 24.1d
Holding 68.0d (excluded)
Coordinators 92.6d
Field Work 0.0d
Billing 4.1d
✗ SLA Missed
Dispatch
24.1 days
Over SLA
Holding (excluded from total)
68.0 days
Coordinators
92.6 days
Over SLA
Field Work
0.0 days
Billing
4.1 days
Over SLA
Created: Aug 6, 2025 Due: Nov 30, 2025 Completed: Apr 24, 2026 (144 days late)
📅
178.6 days Total Age
⏱️
68.0d in Ready for Release Longest Stage
🔄
21 transitions Status Changes
⚠️
114.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 374 days old
🚨
Primary Delay 68.0 days stuck in "Ready for Release"
⏱️
Total Delay 114.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
24.1d / 0.5d SLA
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
78.1d / 2.0d SLA
Assigned
11.0d / 0.5d SLA
Ready for Release
68.0d
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 - ARuby - rescheduling for 4/7

04/02/2026 - ARuby - Reassigning to Michael Steencken 04/01/2026- ARuby - Dispatching WO to Rick Charles sent email to lcarr@christianacare.org

🔧 Work Performed
Customer signed postponement form- attached
🔍 Technician Findings
postpone
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Aug 6, 3:14 PM
Work Order: WO-01296192
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Aug 6, 3:35 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Aug 11, 1:44 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 22h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Aug 14, 10:57 AM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-08-26T12:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Fady Messak Sep 2, 6:00 PM
Scheduled For: 2025-09-03T12:00:00.000+0000
⏳ 4.7 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 8, 9:41 AM
Scheduled For: 2025-09-24T12:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 29, 7:55 AM
Scheduled For: 2025-10-17T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 8, 10:48 AM
Scheduled For: 2025-10-24T12:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Rich Fosbury Oct 21, 10:39 AM
From: Scheduled
To: Entered
Duration in Previous: 70d 20h
⚠️ 6.0 business days
📅
▶
3 Status: Ready for Scheduling Oct 28, 10:52 AM
Status: Ready for Scheduling → Status: Assigned → Technician Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
👷
Technician Assigned by Cristina Everetts
Technician: Rick Charles
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 8:54 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 14d 22h
🚨 11.0 business days
🆕
Status: Entered by Fady Messak Nov 27, 11:06 AM
From: Scheduled
To: Entered
Duration in Previous: 15d 2h
🚨 18.0 business days
✅
Status: Ready for Release by Erin Martin Dec 24, 9:47 AM
From: Entered
To: Ready for Release
Duration in Previous: 26d 22h
🚨 68.0 business days
📅
▶
4 Dispatch Scheduled Apr 2, 9:19 AM
Dispatch Scheduled → Status: Entered → Status: Assigned → Technician Assigned
🆕
Status: Entered by Autumn Ruby
From: Ready for Release
To: Entered
Duration in Previous: 98d 22h
👷
Status: Assigned by Autumn Ruby
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Autumn Ruby
Technician: Rick Charles
🗓️
▶
2 Status: Scheduled Apr 2, 9:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-06T12:00:00.000+0000
🆕
▶
2 Status: Entered Apr 2, 5:01 PM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Autumn Ruby
From: Entered
To: Ready for Release
Duration in Previous: 3m
🆕
▶
4 Status: Entered Apr 2, 5:15 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-09T12:00:00.000+0000
👷
Technician Assigned by Autumn Ruby
Technician: Michael Steencken
🗓️
Status: Scheduled by Autumn Ruby
From: Entered
To: Scheduled
Duration in Previous: 1m
⏳ 2.8 business days
📅
Dispatch Scheduled by Autumn Ruby Apr 6, 3:53 PM
Scheduled For: 2026-04-07T12:00:00.000+0000
🚨 15.0 business days
⏱️
▶
3 Labor Added Apr 24, 10:00 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Michael Steencken
From: Scheduled
To: Completed
Duration in Previous: 21d 16h
🏁
Status: Closed by Michael Steencken
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added May 1, 10:29 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey May 4, 8:48 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 22h, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 2h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:24 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⚠️ 8.0 business days
🧾
Invoice Created May 14, 4:55 PM
Invoice Number: SM-260981

Bottlenecks

Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 49.8 business days (threshold: 2.0 business days)
Exceeded by 47.8 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Entered
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 16.3 business days (threshold: 2.0 business days)
Exceeded by 14.3 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Apr 7, 8:00 AM
Created
Aug 6, 3:14 PM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03199400 Labor Open 0.25 $100.00 Apr 24, 10:00 AM
WL-03210649 Labor Open 0.016666666666667 $38.00 May 1, 10:29 AM

Details