Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297116 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mount Carmel Grove City — 5300 N Meadows Drive, Grove City OH, 43123

Aug 11, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
⚠ 238 biz days overdue
Active: 252 biz days
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
252d
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Aug 14, 2026
252 business days (counted)
Running total: 252 of ? biz days used
Created: Aug 11, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0
Aug 11 → Aug 11 Scheduled ▶ Running 0 0
Aug 11 → Aug 14 Ready for Scheduling ▶ Running 252 252
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Aug 11, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
252.2 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 367 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/11/2025 1748 for JF ; LM w/JF; 1811 JF avail M-T; 1835 LM w/Lori re cnfm; 1905 Lori say T start; 1910 LM w/JF re 1 day only; 1945 JF decline; 2011 LM w/Lori re NAR

Timeline

📋
▶
2 Work Order Created Aug 11, 6:35 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 25, 3:00 PM
Created
Aug 11, 6:35 PM
Invoice #
N/A

Details