Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297849 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Glen Oaks Hospital — 701 Winthrop Avenue, Glendale Heights IL, 60139

Aug 14, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
⚠ 238 biz days overdue
Active: 249 biz days
▶ Clock Running
Status: Created
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
249d
▶ Clock Running
Status: Ready for Scheduling
Aug 14 → Aug 16, 2026
249 business days (counted)
Running total: 249 of ? biz days used
Created: Aug 14, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 14 → Aug 14 Created ▶ Running 0 0
Aug 14 → Aug 14 Scheduled ▶ Running 0 0
Aug 14 → Aug 16 Ready for Scheduling ▶ Running 249 249
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Aug 14, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
249.5 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 366 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/14/2025 1458 CM ack msg; LM w/EJ, MJ; 1838 EJ decline; 1956 MJ decline; 8/15/2025 1229 CM LM w/Lisa re NAR

Timeline

📋
▶
2 Work Order Created Aug 14, 3:59 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 14, 4:00 PM
Created
Aug 14, 3:59 PM
Invoice #
N/A

Details