Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
⚠ 238 biz days overdue
▶ Clock Running
Status: Created
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 15 → Aug 27, 2025
8 business days (counted)
Running total: 8 of ? biz days used
240d
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 16, 2026
240 business days (counted)
Running total: 248 of ? biz days used
Created: Aug 15, 2025
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 15 → Aug 15 |
Created |
▶ Running
|
0 |
0 |
| Aug 15 → Aug 27 |
Scheduled |
▶ Running
|
8 |
8 |
| Aug 27 → Aug 16 |
Ready for Scheduling |
▶ Running
|
240 |
248 |
Coordinators
8.2 days
Over SLA
Created: Aug 15, 2025
Due: Dec 31, 2025 (228 days overdue)
⏱️
8.2d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
8.2 days stuck in "Scheduled"
⏱️
Total Delay
6.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
8.2d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
8/14/2025 2100 ref'd to NNL
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
12d 0h
Bottlenecks
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
ℹ️ Work Order Details
Status
Ready for Scheduling
Scheduled
Sep 16, 9:00 AM