Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298243 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Oak Hill Hospital — 11375 Cortez Blvd, Brooksville FL, 34613

Aug 18, 2025 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (178 biz days early)
Active: 154 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Aug 18 → Aug 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 19 → Aug 22, 2025
3 business days (not counted)
22d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 24, 2025
22 business days (counted)
Running total: 23 of ? biz days used
32d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Nov 10, 2025
32 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 13, 2025
2 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Entered
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 57 of ? biz days used
39d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Jan 13, 2026
39 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Entered
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 96 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 13 → Jan 21, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 2, 2026
8 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Completed
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Closed
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 104 of ? biz days used
50d
▶ Clock Running
Status: Incomplete
Feb 2 → Apr 14, 2026
50 business days (counted)
Running total: 154 of ? biz days used
Created: Aug 18, 2025 Completed: Apr 14, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 19 Created ▶ Running 1 1
Aug 19 → Aug 22 Ready for Release ⏸ Paused 3 —
Aug 22 → Sep 24 Scheduled ▶ Running 22 23
Sep 24 → Nov 10 Ready for Scheduling ▶ Running 32 55
Nov 10 → Nov 13 Scheduled ▶ Running 2 57
Nov 13 → Nov 13 Entered ▶ Running 0 57
Nov 13 → Jan 13 Ready for Scheduling ▶ Running 39 96
Jan 13 → Jan 13 Assigned ▶ Running 0 96
Jan 13 → Jan 13 Entered ▶ Running 0 96
Jan 13 → Jan 21 Ready for Release ⏸ Paused 5 —
Jan 21 → Jan 21 Assigned ▶ Running 0 96
Jan 21 → Feb 2 Scheduled ▶ Running 8 104
Feb 2 → Feb 2 Completed ▶ Running 0 104
Feb 2 → Feb 2 Closed ▶ Running 0 104
Feb 2 → Apr 14 Incomplete ▶ Running 50 154
Dispatch 1.6d
Holding 10.0d (excluded)
Coordinators 105.5d
Incomplete 51.0d (excluded)
✓ SLA Met
Dispatch
1.6 days
Over SLA
Holding (excluded from total)
10.0 days
Coordinators
105.5 days
Over SLA
Incomplete (excluded from total)
51.0 days
Created: Aug 18, 2025 Due: Dec 31, 2026 Completed: Apr 14, 2026 (261 days early)
📅
162.6 days Total Age
⏱️
51.0d in Incomplete Longest Stage
🔄
13 transitions Status Changes
⚠️
100.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 360 days old
🚨
Primary Delay 51.0 days stuck in "Incomplete"
⏱️
Total Delay 100.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Release
10.0d
Scheduled
34.2d / 2.0d SLA
Ready for Scheduling
71.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.7d / 1.0d SLA
Incomplete
51.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 MHamersley/RHarris - sending to Planner Mgmt for research

01/13/2026 ALuman - dispatch to Philmon to complete 1/21-1/22 with other devices

11/13/2025 ALuman - working to reschedule with available FSE

11/10/2025 ALuman - dispatch to Luis Iser to complete at Oak Hill Hospital in Cortez, FL SN 100462811

09/24/2025 EMartin FSE unable to locate devices when onsite last 

08/22/2025 Cever confirmed inventory replied advising fSE onsite. Gross William - Richmond <William.Gross@HealthTrustPG.com>

MX0015861


🔧 Work Performed
N/a
🔍 Technician Findings
n/a
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Aug 18, 3:17 PM
Work Order: WO-01298243
Type: FCO
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Aug 19, 9:50 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 32m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Aug 22, 8:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-04T17:45:00.000+0000, 2025-09-04T17:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 2d 22h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 28, 4:34 PM
Scheduled For: 2025-09-16T17:00:00.000+0000
⚠️ 5.9 business days
📅
Dispatch Scheduled by Erin Martin Sep 5, 3:16 PM
Scheduled For: 2025-09-23T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 9, 8:27 AM
Scheduled For: 2025-09-16T18:00:00.000+0000
🚨 12.0 business days
📅
Status: Ready for Scheduling by Erin Martin Sep 24, 7:58 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 33d 11h
🚨 32.5 business days
👷
▶
3 Technician Assigned Nov 10, 2:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-12T05:00:00.000+0000, 2025-11-12T00:00:00.000+0000, 2025-11-12T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 46d 19h
⏳ 3.0 business days
🆕
Status: Entered by Ashley Luman Nov 13, 4:01 PM
From: Scheduled
To: Entered
Duration in Previous: 3d 1h
📅
Status: Ready for Scheduling by Ashley Luman Nov 13, 4:15 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14m
🚨 40.0 business days
👷
▶
3 Technician Assigned Jan 13, 9:35 AM
Technician Assigned → Status: Assigned → Status: Entered
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 60d 17h
🆕
Status: Entered by Ashley Luman
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 1m, 0m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 21, 8:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 23h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-21T13:00:00.000+0000
⚠️ 8.0 business days
✔️
Status: Completed by Horace Barnes Feb 1, 11:35 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 14h, 0m
⚠️
Status: Incomplete by Fady Messak Feb 2, 7:18 AM
From: Closed
To: Incomplete
Duration in Previous: 7h 41m
🚨 20.0 business days
⏱️
Labor Added Mar 2, 5:30 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 31.8 business days
✔️
Status: Completed by Douglas Pearce Apr 14, 1:56 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 71d 5h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 16, 1:16 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259372

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Ready for Scheduling
Duration: 32.0 business days (threshold: 1.0 business days)
Exceeded by 31.0 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business hours
Ready for Scheduling
Duration: 39.3 business days (threshold: 1.0 business days)
Exceeded by 38.3 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Horace Barnes
Scheduled
Jan 21, 8:00 AM
Created
Aug 18, 3:17 PM
Invoice #
SM-259372

Work Details (1)

Name Type Status Qty Amount Date
WL-03126791 Labor Open 0.25 $0.00 Mar 2, 5:30 PM

Details