Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298246 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Gulf Coast Medical Center — 449 West 23rd Street, Panama City FL, 32405

Aug 18, 2025 → Feb 6, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Jan 24)
⏸ 2d excluded (parts wait + holding)
✓ SLA Met (341d early)
Dispatch 1.6d
Holding 4.0d (excluded)
Coordinators 112.0d
Field Work 10.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
112.0 days
Over SLA
Field Work
10.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 18, 2025 Due: Dec 31, 2026 Completed: Feb 7, 2026 (327 days early)
📅
124.6 days Total Age
⏱️
85.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
119.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 269 days old
🚨
Primary Delay 85.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 119.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Release
4.0d
Scheduled
27.0d / 2.0d SLA
Ready for Scheduling
85.0d / 1.0d SLA
Completed
10.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 YEspino Luis iser needs to close this WO.

02/10/2026 ALuman - dispatch EWO to Luis Iser to close once technical issue with Go App that is preventing closure is resolved

02/09/2026 SRobinson- Created follow up EWO as requested. (WO-01350496)

12/23/2025 MHamersley - per email dtd 11/03/2025 from Michael Koloda, Michael.Koloda@gehealthcare.com, SN MX0015861, has been completed. attached picture of device.


11/06/2025 RFosbury FSE unable to locate devices onsite. Looking into sending ANR.

09/24/2025 EMartin FSE unable to locate devices when onsite last 

08/22/2025 Cever confirmed inventory replied advising fSE onsite. Gross William - Richmond <William.Gross@HealthTrustPG.com>

MX0015861


🔧 Work Performed
01/19/2026 LIser- Completed ANRs on 10 devices.
🔍 Technician Findings
01/19/2026 LIser- Completed ANRs on 10 devices.
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Aug 18, 3:20 PM
Work Order: WO-01298246
Type: FCO
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Aug 19, 9:50 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 29m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Aug 22, 8:29 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-04T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 2d 22h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 28, 4:34 PM
Scheduled For: 2025-09-16T12:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Erin Martin Sep 5, 3:16 PM
Scheduled For: 2025-09-23T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 9, 8:25 AM
Scheduled For: 2025-09-16T12:00:00.000+0000
🚨 12.0 business days
📅
Status: Ready for Scheduling by Erin Martin Sep 24, 7:57 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 33d 11h
🚨 85.5 business days
👷
▶
3 Technician Assigned Jan 21, 8:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 118d 13h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-21T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 23, 11:34 AM
Scheduled For: 2026-01-19T13:00:00.000+0000
⏱️
3x Labor Added Jan 23, 9:49 PM
Type: Labor
Status: Open
Qty: 4.5, 5.5, 1
✔️
Status: Completed by Luis Iser Jan 23, 9:57 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 13h
💵
▶
2 4x Expenses Added Jan 24, 9:45 AM
4x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 10.0 business days
🏁
Status: Closed by Luis Iser Feb 6, 7:29 PM
From: Completed
To: Closed
Duration in Previous: 13d 21h
⏳ 3.6 business days
⏱️
▶
2 Labor Added Feb 11, 11:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Ready for Scheduling
Duration: 85.0 business days (threshold: 1.0 business days)
Exceeded by 84.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Jan 19, 8:00 AM
Created
Aug 18, 3:20 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03077620 Labor Open 4.5 $0.00 Jan 23, 9:49 PM
WL-03077621 Labor Open 5.5 $1,425.00 Jan 23, 9:49 PM
WL-03077623 Labor Open 1 $1,550.00 Jan 23, 9:50 PM
WL-03077829 Expenses Open 1 $0.00 Jan 24, 9:45 AM
WL-03077830 Expenses Open 1 $0.00 Jan 24, 9:45 AM
WL-03077831 Expenses Open 1 $0.00 Jan 24, 9:46 AM
WL-03077832 Expenses Open 1 $0.00 Jan 24, 9:46 AM
WL-03077833 Expenses Open 1 $0.00 Jan 24, 9:46 AM
WL-03077834 Expenses Open 1 $0.00 Jan 24, 9:46 AM
WL-03077836 Expenses Open 1 $0.00 Jan 24, 9:47 AM
WL-03077837 Expenses Open 1 $0.00 Jan 24, 9:47 AM
WL-03077838 Expenses Open 1 $0.00 Jan 24, 9:47 AM
WL-03100815 Labor Open 0.016666666666667 $380.00 Feb 11, 11:15 AM

Details