Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298326 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Aug 19, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
⚠ 261 biz days overdue
Active: 290 biz days
Paused: 2 biz days
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 19 → Aug 21, 2025
2 business days (not counted)
137d
▶ Clock Running
Status: Reschedule
Aug 21 → Mar 13, 2026
137 business days (counted)
Running total: 137 of ? biz days used
68d
▶ Clock Running
Status: Assigned
Mar 13 → Jun 19, 2026
68 business days (counted)
Running total: 205 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 205 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 205 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 19 → Jun 24, 2026
3 business days (counted)
Running total: 208 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 24 → Jul 21, 2026
18 business days (counted)
Running total: 226 of ? biz days used
64d
▶ Clock Running
Status: Assigned
Jul 21 → Oct 21, 2026
64 business days (counted)
Running total: 290 of ? biz days used
Created: Aug 19, 2025 Today
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 19 Ready for Scheduling ▶ Running 0 0
Aug 19 → Aug 19 Assigned ▶ Running 0 0
Aug 19 → Aug 21 Awaiting Parts ⏸ Paused 2 —
Aug 21 → Mar 13 Reschedule ▶ Running 137 137
Mar 13 → Jun 19 Assigned ▶ Running 68 205
Jun 19 → Jun 19 Entered ▶ Running 0 205
Jun 19 → Jun 19 Assigned ▶ Running 0 205
Jun 19 → Jun 24 Scheduled ▶ Running 3 208
Jun 24 → Jul 21 Reschedule ▶ Running 18 226
Jul 21 → Oct 21 Assigned ▶ Running 64 290
Dispatch 0.0d
Material Management 3.0d
Coordinators 228.9d
⚠ Overdue
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
228.9 days
Over SLA
Created: Aug 19, 2025 Due: Sep 30, 2025 (386 days overdue)
📅
293.4 days Total Age
⏱️
137.6d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
222.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Assigned • 428 days old
🚨
Primary Delay 137.6 days stuck in "Reschedule"
⏱️
Total Delay 222.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
69.0d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
156.6d / 2.0d SLA
Scheduled
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.

Account: GE HEALTHCARE

SMC: GE Bed Service T&M 2020 -2025

Order Type: Repair

Due Date: 09/30/2025

Description: Batteries to be changed on all ICU beds

⚠️ Problem Description
Batteries to be changed on all ICU beds
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Aug 19, 9:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Aug 19, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 55m
📦
▶
2 Parts Requested Aug 19, 11:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Carvalho
From: Assigned
To: Awaiting Parts
Duration in Previous: 22m
⏳ 3.0 business days
🔩
▶
2 Parts Added Aug 21, 3:20 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 3h
🚨 138.0 business days
👷
▶
2 Technician Assigned Mar 13, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Reschedule
To: Assigned
Duration in Previous: 203d 19h
🚨 69.0 business days
🆕
▶
4 Status: Entered Jun 19, 12:28 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000Gc5c3QAB, Franco Jackson
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-23T12:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 0m
⏳ 1.0 business days
⏱️
2x Labor Added Jun 22, 11:42 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 71
⏳ 2.0 business days
🔄
Status: Reschedule by Lawrence Yoder Jun 24, 8:24 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 19h
🚨 19.0 business days
👷
▶
2 Technician Assigned Jul 21, 12:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Reschedule
To: Assigned
Duration in Previous: 27d 3h
⏳ 4.0 business days
👷
Technician Assigned by Rhea Berry Jul 24, 3:02 PM
Technician: Mark Stelter
⚠️ 8.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 4, 11:26 AM
Technician: Larry Ratliff
🚨 13.0 business days
👷
Technician Assigned by Rhea Berry Aug 20, 12:37 PM
Technician: Vincent Nyathi
🚨 32.0 business days
👷
Technician Assigned by Melissa Arnold Oct 5, 1:36 PM
Technician: Larry Ratliff

Bottlenecks

Reschedule
Duration: 137.6 business days (threshold: 2.0 business days)
Exceeded by 135.6 business days
Assigned
Duration: 69.0 business days (threshold: 4.0 business hours)
Exceeded by 68.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days

🔗 Related Artifacts

📦
Parts Order 00080212
Shipped

ℹ️ Work Order Details

Status
Assigned
Priority
PC
Type
Repair
Branch
N/A
Technician
Larry Ratliff
Scheduled
N/A
Created
Aug 19, 9:11 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-02910082 Parts Open 2 $164.20 Aug 21, 3:20 PM
WL-03269966 Labor Open 1.25 $0.00 Jun 22, 11:42 PM
WL-03269967 Travel Open 71 $0.00 Jun 22, 11:42 PM

Details