Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed (214 biz days late)
🕐 Clock stopped: Completed (Aug 13, 2026)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 19 → Aug 21, 2025
2 business days (not counted)
137d
▶ Clock Running
Status: Reschedule
Aug 21 → Mar 13, 2026
137 business days (counted)
Running total: 137 of ? biz days used
106d
▶ Clock Running
Status: Assigned
Mar 13 → Aug 13, 2026
106 business days (counted)
Running total: 243 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 13 → Aug 13, 2026
0 business days (counted)
Running total: 243 of ? biz days used
Created: Aug 19, 2025
Completed: Aug 13, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 19 → Aug 19 |
Created |
▶ Running
|
0 |
0 |
| Aug 19 → Aug 19 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Aug 19 → Aug 19 |
Assigned |
▶ Running
|
0 |
0 |
| Aug 19 → Aug 21 |
Awaiting Parts |
⏸ Paused
|
2 |
—
|
| Aug 21 → Mar 13 |
Reschedule |
▶ Running
|
137 |
137 |
| Mar 13 → Aug 13 |
Assigned |
▶ Running
|
106 |
243 |
| Aug 13 → Aug 13 |
Tech On Site |
▶ Running
|
0 |
243 |
Material Management
3.0 days
Coordinators
244.9 days
Over SLA
Created: Aug 19, 2025
Due: Sep 30, 2025
Completed: Aug 13, 2026 (316 days late)
⏱️
137.6d in Reschedule
Longest Stage
🔄
8 transitions
Status Changes
⚠️
242.1d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
137.6 days stuck in "Reschedule"
⏱️
Total Delay
242.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.2d
/ 1.0d SLA
Assigned
107.1d
/ 0.5d SLA
Awaiting Parts
3.0d
/ 3.0d SLA
Reschedule
137.6d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.
Account: GE HEALTHCARE
SMC: GE Bed Service T&M 2020 -2025
Order Type: Repair
Due Date: 09/30/2025
Description: Batteries to be changed on all ICU beds
🔧
Work Performed
repair done changed the batteries in unite lratliff 8/13/26
🔍
Technician Findings
repair due
⚠️
Problem Description
Batteries to be changed on all ICU beds
📄
Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
1h 50m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
24m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
2d 3h
👷
👷
From:
Reschedule
To:
Assigned
Duration in Previous:
203d 19h
👷
Technician:
Larry Ratliff
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
1
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
2m
🏁
From:
Completed
To:
Closed
Duration in Previous:
2m
Bottlenecks
Reschedule
Duration: 137.6 business days (threshold: 2.0 business days)
Exceeded by 135.6 business days
Assigned
Duration: 107.0 business days (threshold: 4.0 business hours)
Exceeded by 106.5 business days
🔗 Related Artifacts
📦
Parts Order 00080216
Closed
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02910092 |
Parts |
Open |
2 |
$164.20 |
Aug 21, 3:23 PM |
| WL-03332984 |
Labor |
Open |
1 |
$95.00 |
Aug 13, 10:08 AM |