Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298338 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Aug 19, 2025 → Present

🔴 Behind
PC Per client agreement
Target: Sep 30, 2025
⏸ 2d excluded (parts wait + holding)
⚠ 224d overdue
Dispatch 0.0d
Material Management 3.0d
Coordinators 146.9d
⚠ Overdue
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
146.9 days
Over SLA
Created: Aug 19, 2025 Due: Sep 30, 2025 (227 days overdue)
📅
193.5 days Total Age
⏱️
146.6d in Reschedule Longest Stage
🔄
5 transitions Status Changes
⚠️
144.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Assigned • 268 days old
🚨
Primary Delay 146.6 days stuck in "Reschedule"
⏱️
Total Delay 144.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
146.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.

Account: GE HEALTHCARE

SMC: GE Bed Service T&M 2020 -2025

Order Type: Repair

Due Date: 09/30/2025

Description: Batteries to be changed on all ICU beds

⚠️ Problem Description
Batteries to be changed on all ICU beds
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Aug 19, 9:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 19, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 49m
📦
▶
2 Parts Requested Aug 19, 11:33 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Carvalho
From: Assigned
To: Awaiting Parts
Duration in Previous: 25m
⏳ 3.0 business days
🔩
▶
2 Parts Added Aug 21, 3:23 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 3h
🚨 147.0 business days
👷
▶
2 Technician Assigned Mar 13, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Reschedule
To: Assigned
Duration in Previous: 203d 19h

Bottlenecks

Reschedule
Duration: 146.6 business days (threshold: 2.0 business days)
Exceeded by 144.6 business days

🔗 Related Artifacts

📦
Parts Order 00080217
Shipped

ℹ️ Work Order Details

Status
Assigned
Priority
PC
Type
Repair
Branch
N/A
Technician
Vincent Nyathi
Scheduled
N/A
Created
Aug 19, 9:17 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-02910093 Parts Open 2 $0.00 Aug 21, 3:23 PM

Details