Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298340 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Aug 19, 2025 → Jun 28, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed (181 biz days late)
Active: 210 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Jun 28, 2026)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 19 → Aug 21, 2025
2 business days (not counted)
137d
▶ Clock Running
Status: Reschedule
Aug 21 → Mar 13, 2026
137 business days (counted)
Running total: 137 of ? biz days used
71d
▶ Clock Running
Status: Assigned
Mar 13 → Jun 24, 2026
71 business days (counted)
Running total: 208 of ? biz days used
▶ Clock Running
Status: Entered
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 208 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 24 → Jun 28, 2026
2 business days (counted)
Running total: 210 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 28 → Jun 28, 2026
0 business days (counted)
Running total: 210 of ? biz days used
Created: Aug 19, 2025 Completed: Jun 28, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 19 Ready for Scheduling ▶ Running 0 0
Aug 19 → Aug 19 Assigned ▶ Running 0 0
Aug 19 → Aug 21 Awaiting Parts ⏸ Paused 2 —
Aug 21 → Mar 13 Reschedule ▶ Running 137 137
Mar 13 → Jun 24 Assigned ▶ Running 71 208
Jun 24 → Jun 24 Entered ▶ Running 0 208
Jun 24 → Jun 28 Assigned ▶ Running 2 210
Jun 28 → Jun 28 Tech On Site ▶ Running 0 210
Dispatch 0.0d
Material Management 3.0d
Coordinators 212.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
212.1 days
Over SLA
Created: Aug 19, 2025 Due: Sep 30, 2025 (318 days overdue)
📅
213.0 days Total Age
⏱️
137.6d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
209.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Billing Review • 359 days old
🚨
Primary Delay 137.6 days stuck in "Reschedule"
⏱️
Total Delay 209.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
74.3d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
137.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6.30.26 hshaw - moved WO to BR. It's part of Project 2025, chat JJohnson.

8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.

Account: GE HEALTHCARE

SMC: GE Bed Service T&M 2020 -2025

Order Type: Repair

Due Date: 09/30/2025

Description: Batteries to be changed on all ICU beds

🔧 Work Performed
26jun2026 fjackson replaced batteries and verified functions
🔍 Technician Findings
icu batteries to be replaced
⚠️ Problem Description
Batteries to be changed on all ICU beds
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Aug 19, 9:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Aug 19, 11:07 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000Hod6IQAR, Scott R Roberts
📦
▶
2 Parts Requested Aug 19, 11:33 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Carvalho
From: Assigned
To: Awaiting Parts
Duration in Previous: 26m
⏳ 3.0 business days
🔩
▶
2 Parts Added Aug 21, 3:28 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 3h
🚨 138.0 business days
👷
▶
2 Technician Assigned Mar 13, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Reschedule
To: Assigned
Duration in Previous: 203d 19h
🚨 72.0 business days
🆕
▶
2 Status: Entered Jun 24, 6:10 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
⏳ 2.7 business days
🔧
▶
3 Status: Tech On Site Jun 28, 8:08 AM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Jun 30, 12:22 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 4h

Bottlenecks

Reschedule
Duration: 137.6 business days (threshold: 2.0 business days)
Exceeded by 135.6 business days
Assigned
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00080218
Closed

ℹ️ Work Order Details

Status
Billing Review
Priority
PC
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Aug 19, 9:19 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-02910094 Parts Open 2 $164.20 Aug 21, 3:28 PM
WL-03276636 Labor Open 0.5 $47.50 Jun 28, 8:09 AM

Details