Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed (213 biz days late)
🕐 Clock stopped: Completed (Aug 12, 2026)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 19 → Aug 21, 2025
2 business days (not counted)
137d
▶ Clock Running
Status: Reschedule
Aug 21 → Mar 13, 2026
137 business days (counted)
Running total: 137 of ? biz days used
59d
▶ Clock Running
Status: Assigned
Mar 13 → Jun 5, 2026
59 business days (counted)
Running total: 196 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 11, 2026
4 business days (counted)
Running total: 200 of ? biz days used
23d
▶ Clock Running
Status: Reschedule
Jun 11 → Jul 16, 2026
23 business days (counted)
Running total: 223 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 16 → Jul 27, 2026
7 business days (counted)
Running total: 230 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 27 → Jul 29, 2026
2 business days (counted)
Running total: 232 of ? biz days used
▶ Clock Running
Status: Entered
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 232 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 29 → Aug 12, 2026
10 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 242 of ? biz days used
Created: Aug 19, 2025
Completed: Aug 12, 2026
Show SLA Clock Detail (13 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 19 → Aug 19 |
Created |
▶ Running
|
0 |
0 |
| Aug 19 → Aug 19 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Aug 19 → Aug 19 |
Assigned |
▶ Running
|
0 |
0 |
| Aug 19 → Aug 21 |
Awaiting Parts |
⏸ Paused
|
2 |
—
|
| Aug 21 → Mar 13 |
Reschedule |
▶ Running
|
137 |
137 |
| Mar 13 → Jun 5 |
Assigned |
▶ Running
|
59 |
196 |
| Jun 5 → Jun 11 |
Scheduled |
▶ Running
|
4 |
200 |
| Jun 11 → Jul 16 |
Reschedule |
▶ Running
|
23 |
223 |
| Jul 16 → Jul 27 |
Scheduled |
▶ Running
|
7 |
230 |
| Jul 27 → Jul 29 |
Reschedule |
▶ Running
|
2 |
232 |
| Jul 29 → Jul 29 |
Entered |
▶ Running
|
0 |
232 |
| Jul 29 → Aug 12 |
Assigned |
▶ Running
|
10 |
242 |
| Aug 12 → Aug 12 |
Tech On Site |
▶ Running
|
0 |
242 |
Material Management
3.0 days
Coordinators
247.5 days
Over SLA
Created: Aug 19, 2025
Due: Sep 30, 2025
Completed: Aug 12, 2026 (315 days late)
⏱️
137.6d in Reschedule
Longest Stage
🔄
14 transitions
Status Changes
⚠️
236.2d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
137.6 days stuck in "Reschedule"
⏱️
Total Delay
236.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.2d
/ 1.0d SLA
Assigned
71.0d
/ 0.5d SLA
Awaiting Parts
3.0d
/ 3.0d SLA
Reschedule
164.5d
/ 2.0d SLA
Scheduled
11.7d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
6/5/2026 CRamen per LYoder in scheduling chat to schedule VNyathi 6/15-6/19 in Terre Haute and do a TR for the weeks trip.
8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.
Account: GE HEALTHCARE
SMC: GE Bed Service T&M 2020 -2025
Order Type: Repair
Due Date: 09/30/2025
Description: Batteries to be changed on all ICU beds
🔧
Work Performed
PM and repair performed 8/12/26 larliiff replaced batteries
🔍
Technician Findings
repair due
⚠️
Problem Description
Batteries to be changed on all ICU beds
📄
Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
Technician:
a0h5A00000Hod6IQAR, Scott R Roberts
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
27m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
2d 3h
👷
👷
From:
Reschedule
To:
Assigned
Duration in Previous:
203d 19h
🗓️
📅
Scheduled For:
2026-06-15T12:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
5d 18h
📅
🗓️
From:
Reschedule
To:
Scheduled
Duration in Previous:
35d 3h
💵
Type:
Expenses
Status:
Open
Qty:
1
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
10d 16h
🆕
👷
From:
Entered
To:
Assigned
Duration in Previous:
1m
👷
Technician:
Larry Ratliff
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
13d 22h
⏱️
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
7m
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
Bottlenecks
Reschedule
Duration: 137.6 business days (threshold: 2.0 business days)
Exceeded by 135.6 business days
Assigned
Duration: 60.0 business days (threshold: 4.0 business hours)
Exceeded by 59.5 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Reschedule
Duration: 23.9 business days (threshold: 2.0 business days)
Exceeded by 21.9 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
🔗 Related Artifacts
📦
Parts Order 00080220
Closed
Work Details (4)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02910075 |
Parts |
Open |
2 |
$164.20 |
Aug 21, 3:19 PM |
| WL-03252185 |
Expenses |
Open |
1 |
$0.00 |
Jun 8, 8:09 AM |
| WL-03296887 |
Expenses |
Open |
1 |
$0.00 |
Jul 16, 4:54 PM |
| WL-03331112 |
Labor |
Open |
1 |
$95.00 |
Aug 12, 11:05 AM |