Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298354 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Aug 19, 2025 → Oct 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 7, 2026
✓ SLA Met
Active: 281 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Oct 7, 2026)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 19 → Aug 21, 2025
2 business days (not counted)
137d
▶ Clock Running
Status: Reschedule
Aug 21 → Mar 13, 2026
137 business days (counted)
Running total: 137 of ? biz days used
144d
▶ Clock Running
Status: Assigned
Mar 13 → Oct 7, 2026
144 business days (counted)
Running total: 281 of ? biz days used
Created: Aug 19, 2025 Completed: Oct 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 19 Ready for Scheduling ▶ Running 0 0
Aug 19 → Aug 19 Assigned ▶ Running 0 0
Aug 19 → Aug 21 Awaiting Parts ⏸ Paused 2 —
Aug 21 → Mar 13 Reschedule ▶ Running 137 137
Mar 13 → Oct 7 Assigned ▶ Running 144 281
Dispatch 0.0d
Material Management 3.0d
Coordinators 282.8d
Field Work 0.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
282.8 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Aug 19, 2025 Due: Oct 7, 2026 Completed: Oct 7, 2026 (on time)
📅
284.0 days Total Age
⏱️
145.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
284.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 428 days old
🚨
Primary Delay 145.0 days stuck in "Assigned"
⏱️
Total Delay 284.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
145.1d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
137.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.15.26 per LYoder; The batteries were picked and brought back to corp by jim jingery. The hospital ordered there own because it was most cost effective for them

10.14.26 clarify to locate the part??

8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.

Account: GE HEALTHCARE

SMC: GE Bed Service T&M 2020 -2025

Order Type: Repair

Due Date: 09/30/2025

Description: Batteries to be changed on all ICU beds

🔧 Work Performed
repair completed by hill rom
🔍 Technician Findings
repair completed by hill rom
⚠️ Problem Description
Batteries to be changed on all ICU beds
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Aug 19, 9:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 19, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 41m
📦
▶
2 Parts Requested Aug 19, 11:40 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Carvalho
From: Assigned
To: Awaiting Parts
Duration in Previous: 33m
⏳ 3.0 business days
🔄
Status: Reschedule by Brittney Burba Aug 21, 3:30 PM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 3h
🚨 138.0 business days
👷
▶
2 Technician Assigned Mar 13, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Reschedule
To: Assigned
Duration in Previous: 203d 19h
🚨 93.0 business days
👷
Technician Assigned by Rhea Berry Jul 24, 3:02 PM
Technician: Mark Stelter
⚠️ 8.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 4, 11:26 AM
Technician: Larry Ratliff
🚨 13.0 business days
👷
Technician Assigned by Rhea Berry Aug 20, 12:37 PM
Technician: Vincent Nyathi
🚨 32.0 business days
👷
Technician Assigned by Melissa Arnold Oct 5, 1:37 PM
Technician: Larry Ratliff
⏳ 3.0 business days
✔️
Status: Completed by Lawrence Yoder Oct 7, 3:52 PM
From: Assigned
To: Completed
Duration in Previous: 208d 4h
🏁
Status: Closed by Lawrence Yoder Oct 7, 4:10 PM
From: Completed
To: Closed
Duration in Previous: 17m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 15, 9:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 17h
📨
▶
3 Status: Invoice Pending Oct 15, 5:06 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-275263

Bottlenecks

Reschedule
Duration: 137.6 business days (threshold: 2.0 business days)
Exceeded by 135.6 business days
Assigned
Duration: 145.0 business days (threshold: 4.0 business hours)
Exceeded by 144.5 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

📦
Parts Order 00080229
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Larry Ratliff
Scheduled
N/A
Created
Aug 19, 9:26 AM
Invoice #
SM-275263

Details