Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298354 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Aug 19, 2025 → Present

🔴 Behind

SLA Clock

Per client agreement · Target: Sep 30, 2025

⚠ 215 biz days overdue

Active: 244 biz days

Paused: 2 biz days

▶ Clock Running

Status: Created

Aug 19 → Aug 19, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Aug 19 → Aug 19, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Assigned

Aug 19 → Aug 19, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸ Clock Paused

Status: Awaiting Parts

Aug 19 → Aug 21, 2025

2 business days (not counted)

137d

▶ Clock Running

Status: Reschedule

Aug 21 → Mar 13, 2026

137 business days (counted)

Running total: 137 of ? biz days used

107d

▶ Clock Running

Status: Assigned

Mar 13 → Aug 14, 2026

107 business days (counted)

Running total: 244 of ? biz days used

Created: Aug 19, 2025 Today

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Aug 19 → Aug 19	Created	▶ Running	0	0
Aug 19 → Aug 19	Ready for Scheduling	▶ Running	0	0
Aug 19 → Aug 19	Assigned	▶ Running	0	0
Aug 19 → Aug 21	Awaiting Parts	⏸ Paused	2	—
Aug 21 → Mar 13	Reschedule	▶ Running	137	137
Mar 13 → Aug 14	Assigned	▶ Running	107	244

Dispatch 0.0d

Material Management 3.0d

Coordinators 137.8d

⚠ Overdue

Dispatch
0.0 days

Material Management
3.0 days

Coordinators
137.8 days
Over SLA

Created: Aug 19, 2025 Due: Sep 30, 2025 (318 days overdue)

📅

246.6 days Total Age

⏱️

137.6d in Reschedule Longest Stage

🔄

5 transitions Status Changes

⚠️

135.6d over Total Delay

📦

1 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

📋

Coordinator Scheduling

AI Analysis

Generating AI analysis...

Behind Schedule - Needs Attention

Assigned • 359 days old

🚨

Primary Delay 137.6 days stuck in "Reschedule"

⏱️

Total Delay 135.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.2d / 1.0d SLA

Assigned

0.1d / 0.5d SLA

Awaiting Parts

3.0d / 3.0d SLA

Reschedule

137.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.  
Account: GE HEALTHCARE
SMC: GE Bed Service T&M 2020 -2025
Order Type: Repair
Due Date: 09/30/2025
Description: Batteries to be changed on all ICU beds

⚠️ Problem Description

                        Batteries to be changed on all ICU beds                    

📄 Description

                        Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)                    

Timeline

📋

▶

2 Work Order Created Aug 19, 9:26 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Aug 19, 11:07 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 1h 41m

📦

▶

2 Parts Requested Aug 19, 11:40 AM

Parts Requested → Status: Awaiting Parts

📦

Status: Awaiting Parts by David Carvalho

From: Assigned

To: Awaiting Parts

Duration in Previous: 33m

⏳ 3.0 business days

🔩

▶

2 Parts Added Aug 21, 3:30 PM

Parts Added → Status: Reschedule

🔄

Status: Reschedule by Brittney Burba

From: Awaiting Parts

To: Reschedule

Duration in Previous: 2d 3h

🚨 138.0 business days

👷

▶

2 Technician Assigned Mar 13, 11:12 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Reschedule

To: Assigned

Duration in Previous: 203d 19h

🚨 93.0 business days

👷

Technician Assigned by Rhea Berry Jul 24, 3:02 PM

Technician: Mark Stelter

⚠️ 8.0 business days

👷

Technician Assigned by Stephanie Ramen Aug 4, 11:26 AM

Technician: Larry Ratliff

Bottlenecks

Reschedule

Duration: 137.6 business days (threshold: 2.0 business days)

Exceeded by 135.6 business days

🔗 Related Artifacts

📦

Parts Order 00080229

Shipped

ℹ️ Work Order Details

Status

Assigned

Priority

Type

Repair

Branch

N/A

Technician

Larry Ratliff

Scheduled

N/A

Created

Aug 19, 9:26 AM

Invoice #

N/A

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02910104	Parts	Open	2	$0.00	Aug 21, 3:30 PM