Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298358 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Aug 19, 2025 → Dec 24, 2025

✅ Completed
PC Per client agreement
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Dec 24)
⏸ 2d excluded (parts wait + holding)
✗ SLA Missed (82d late)
Dispatch 0.0d
Material Management 3.0d
Coordinators 89.8d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
89.8 days
Over SLA
Billing
3.0 days
Over SLA
Created: Aug 19, 2025 Due: Sep 30, 2025 Completed: Dec 24, 2025 (84 days late)
📅
92.0 days Total Age
⏱️
89.6d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
92.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 268 days old
🚨
Primary Delay 89.6 days stuck in "Reschedule"
⏱️
Total Delay 92.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
89.6d / 2.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.

Account: GE HEALTHCARE

SMC: GE Bed Service T&M 2020 -2025

Order Type: Repair

Due Date: 09/30/2025

Description: Batteries to be changed on all ICU beds

🔧 Work Performed
replaced batteries
🔍 Technician Findings
batteries worn
⚠️ Problem Description
Batteries to be changed on all ICU beds
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Aug 19, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 19, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 40m
📦
▶
2 Parts Requested Aug 19, 11:42 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Carvalho
From: Assigned
To: Awaiting Parts
Duration in Previous: 35m
⏳ 3.0 business days
🔩
▶
2 Parts Added Aug 21, 3:31 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 3h
🚨 88.0 business days
💵
2x Expenses Added Dec 22, 9:48 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Dec 24, 2:08 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 124d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 29, 12:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Dec 31, 10:32 AM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 0m
💰
▶
2 Status: Invoiced Dec 31, 11:46 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250197

Bottlenecks

Reschedule
Duration: 89.6 business days (threshold: 2.0 business days)
Exceeded by 87.6 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📦
Parts Order 00080234
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Scott R Roberts
Scheduled
N/A
Created
Aug 19, 9:27 AM
Invoice #
SM-250197

Work Details (8)

Name Type Status Qty Amount Date
WL-02910108 Parts Open 2 $0.00 Aug 21, 3:31 PM
WL-03044992 Expenses Open 1 $0.00 Dec 22, 9:48 AM
WL-03044993 Expenses Open 1 $0.00 Dec 22, 9:48 AM
WL-03047418 Labor Open 1 $0.00 Dec 24, 2:08 PM
WL-03047419 Labor Open 1.5 $95.00 Dec 24, 2:08 PM
WL-03047420 Labor Open 4.0333333333333 $0.00 Dec 24, 2:08 PM
WL-03047421 Travel Open 22 $0.00 Dec 24, 2:08 PM
WL-03047422 Travel Open 212 $0.00 Dec 24, 2:08 PM

Details