Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298362 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Aug 19, 2025 → Dec 22, 2025

✅ Completed
PC Per client agreement
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Dec 23)
⏸ 2d excluded (parts wait + holding)
✗ SLA Missed (81d late)
Dispatch 0.0d
Material Management 3.0d
Coordinators 88.0d
Field Work 0.0d
Billing 6.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
88.0 days
Over SLA
Field Work
0.0 days
Billing
6.0 days
Over SLA
Created: Aug 19, 2025 Due: Sep 30, 2025 Completed: Dec 23, 2025 (83 days late)
📅
90.2 days Total Age
⏱️
87.7d in Reschedule Longest Stage
🔄
10 transitions Status Changes
⚠️
91.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 268 days old
🚨
Primary Delay 87.7 days stuck in "Reschedule"
⏱️
Total Delay 91.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
87.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.24.25 hshaw - waiting for PO

12-22-25 SR -- parts supplied by customer

8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.

Account: GE HEALTHCARE

SMC: GE Bed Service T&M 2020 -2025

Order Type: Repair

Due Date: 09/30/2025

Description: Batteries to be changed on all ICU beds

🔧 Work Performed
replaced batteries
🔍 Technician Findings
batteries worn
⚠️ Problem Description
Batteries to be changed on all ICU beds
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Aug 19, 9:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 19, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 38m
📦
▶
2 Parts Requested Aug 19, 11:42 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Carvalho
From: Assigned
To: Awaiting Parts
Duration in Previous: 34m
⏳ 3.0 business days
🔄
Status: Reschedule by Brittney Burba Aug 21, 3:31 PM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 3h
🚨 88.0 business days
⏱️
▶
2 Labor Added Dec 22, 8:13 PM
Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Reschedule
To: Completed
Duration in Previous: 123d 5h
🏁
Status: Closed by Scott Roberts Dec 22, 8:25 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.4 business days
🔩
▶
2 Parts Added Dec 24, 11:04 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
⚠️ 6.0 business days
💵
▶
4 Status: Billing Review Dec 31, 4:16 PM
Status: Billing Review → Status: Ready to Bill → Status: Invoiced → Invoice Created
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1m, 0m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-250273

Bottlenecks

Reschedule
Duration: 87.7 business days (threshold: 2.0 business days)
Exceeded by 85.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📦
Parts Order 00080232
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Scott R Roberts
Scheduled
N/A
Created
Aug 19, 9:28 AM
Invoice #
SM-250273

Work Details (2)

Name Type Status Qty Amount Date
WL-03045746 Labor Open 0.5 $95.00 Dec 22, 8:13 PM
WL-03047268 Parts Open 1 $0.00 Dec 24, 11:04 AM

Details