Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298371 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Aug 19, 2025 → Dec 22, 2025

✅ Completed
PC Per client agreement
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Dec 23)
⏸ 2d excluded (parts wait + holding)
✗ SLA Missed (81d late)
Dispatch 0.0d
Material Management 3.0d
Coordinators 88.1d
Field Work 0.0d
Billing 18.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
88.1 days
Over SLA
Field Work
0.0 days
Billing
18.0 days
Over SLA
Created: Aug 19, 2025 Due: Sep 30, 2025 Completed: Dec 23, 2025 (83 days late)
📅
90.3 days Total Age
⏱️
87.9d in Reschedule Longest Stage
🔄
10 transitions Status Changes
⚠️
103.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 268 days old
🚨
Primary Delay 87.9 days stuck in "Reschedule"
⏱️
Total Delay 103.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
87.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
18.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 hshaw - per JJohnson approval, adjust WO to non-billable. Replacement was done in house.

12.24.25 hshaw - waiting for PO

8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.

Account: GE HEALTHCARE

SMC: GE Bed Service T&M 2020 -2025

Order Type: Repair

Due Date: 09/30/2025

Description: Batteries to be changed on all ICU beds

🔧 Work Performed
replaced batteries
🔍 Technician Findings
batteries worn
⚠️ Problem Description
Batteries to be changed on all ICU beds
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Aug 19, 9:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Aug 19, 11:07 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000Hod6IQAR, Scott R Roberts
📦
▶
2 Parts Requested Aug 19, 11:46 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Carvalho
From: Assigned
To: Awaiting Parts
Duration in Previous: 38m
⏳ 3.0 business days
🔄
Status: Reschedule by Brittney Burba Aug 21, 3:33 PM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 3h
🚨 88.0 business days
⏱️
▶
3 3x Labor Added Dec 22, 9:26 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Scott Roberts
From: Reschedule
To: Completed
Duration in Previous: 123d 6h
🏁
Status: Closed by Scott Roberts
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
🔩
▶
2 Parts Added Dec 24, 10:52 AM
Parts Added → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Closed, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 13h, 0m
🚨 18.0 business days
💵
▶
2 Status: Billing Review Jan 16, 11:13 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
▶
2 Status: Invoice Pending Jan 16, 11:27 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251532

Bottlenecks

Reschedule
Duration: 87.9 business days (threshold: 2.0 business days)
Exceeded by 85.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days

🔗 Related Artifacts

📦
Parts Order 00080242
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Scott R Roberts
Scheduled
N/A
Created
Aug 19, 9:33 AM
Invoice #
SM-251532

Work Details (4)

Name Type Status Qty Amount Date
WL-03045835 Labor Open 0.5 $0.00 Dec 22, 9:26 PM
WL-03045836 Labor Open 1 $0.00 Dec 22, 9:26 PM
WL-03045837 Travel Open 22 $0.00 Dec 22, 9:26 PM
WL-03047258 Parts Open 1 $0.00 Dec 24, 10:52 AM

Details