Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed (203 biz days late)
🕐 Clock stopped: Completed (Jul 29, 2026)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 19 → Aug 21, 2025
2 business days (not counted)
137d
▶ Clock Running
Status: Reschedule
Aug 21 → Mar 13, 2026
137 business days (counted)
Running total: 137 of ? biz days used
66d
▶ Clock Running
Status: Assigned
Mar 13 → Jun 16, 2026
66 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Entered
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 203 of ? biz days used
29d
▶ Clock Running
Status: Assigned
Jun 16 → Jul 29, 2026
29 business days (counted)
Running total: 232 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 232 of ? biz days used
Created: Aug 19, 2025
Completed: Jul 29, 2026
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 19 → Aug 19 |
Created |
▶ Running
|
0 |
0 |
| Aug 19 → Aug 19 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Aug 19 → Aug 19 |
Assigned |
▶ Running
|
0 |
0 |
| Aug 19 → Aug 21 |
Awaiting Parts |
⏸ Paused
|
2 |
—
|
| Aug 21 → Mar 13 |
Reschedule |
▶ Running
|
137 |
137 |
| Mar 13 → Jun 16 |
Assigned |
▶ Running
|
66 |
203 |
| Jun 16 → Jun 16 |
Entered |
▶ Running
|
0 |
203 |
| Jun 16 → Jul 29 |
Assigned |
▶ Running
|
29 |
232 |
| Jul 29 → Jul 29 |
Tech On Site |
▶ Running
|
0 |
232 |
Material Management
3.0 days
Coordinators
234.4 days
Over SLA
Created: Aug 19, 2025
Due: Sep 30, 2025 (318 days overdue)
⏱️
137.6d in Reschedule
Longest Stage
🔄
10 transitions
Status Changes
⚠️
233.7d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
137.6 days stuck in "Reschedule"
⏱️
Total Delay
233.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.2d
/ 1.0d SLA
Assigned
96.7d
/ 0.5d SLA
Awaiting Parts
3.0d
/ 3.0d SLA
Reschedule
137.6d
/ 2.0d SLA
Tech On Site
0.1d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
8.3.26 hshaw - missing PO
8/19/25 SReich - Originated from an email on case 00520039, no tech name provided.
Account: GE HEALTHCARE
SMC: GE Bed Service T&M 2020 -2025
Order Type: Repair
Due Date: 09/30/2025
Description: Batteries to be changed on all ICU beds
🔧
Work Performed
'260729_Mark Stelter:
replaced batteries and verified function. Returned to service.
🔍
Technician Findings
'260729_Mark Stelter: backup batteries need replaced.
⚠️
Problem Description
Batteries to be changed on all ICU beds
📄
Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
1h 33m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
39m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
2d 3h
👷
👷
From:
Reschedule
To:
Assigned
Duration in Previous:
203d 19h
🆕
👷
Technician:
Franco Jackson
💵
Type:
Expenses
Status:
Open
Qty:
1
👷
Technician:
Vincent Nyathi
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
42d 23h
⏱️
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
40m
🏁
From:
Completed
To:
Closed
Duration in Previous:
16m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
5d 3h
Bottlenecks
Reschedule
Duration: 137.6 business days (threshold: 2.0 business days)
Exceeded by 135.6 business days
Assigned
Duration: 67.0 business days (threshold: 4.0 business hours)
Exceeded by 66.5 business days
Assigned
Duration: 29.6 business days (threshold: 4.0 business hours)
Exceeded by 29.1 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
🔗 Related Artifacts
📦
Parts Order 00080243
Closed
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02910116 |
Parts |
Open |
2 |
$121.63 |
Aug 21, 3:33 PM |
| WL-03262349 |
Expenses |
Open |
1 |
$0.00 |
Jun 16, 3:46 PM |
| WL-03312477 |
Labor |
Open |
0.5 |
$47.50 |
Jul 29, 3:14 PM |