Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298392 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MOUNT CARMEL SAINT ANNS — 500 S CLEVELAND AVE, WESTERVILLE OH, 43081

Aug 19, 2025 → Apr 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (99 biz days late)
Active: 150 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Aug 19 → Sep 4, 2025
11 business days (counted)
Running total: 11 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Oct 2, 2025
4 business days (counted)
Running total: 15 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Oct 2 → Nov 17, 2025
30 business days (counted)
Running total: 45 of ? biz days used
100d
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Apr 14, 2026
100 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 21, 2026
5 business days (counted)
Running total: 150 of ? biz days used
Created: Aug 19, 2025 Completed: Apr 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Sep 4 Created ▶ Running 11 11
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Oct 2 Ready for Scheduling ▶ Running 4 15
Oct 2 → Nov 17 Scheduled ▶ Running 30 45
Nov 17 → Apr 14 Ready for Scheduling ▶ Running 100 145
Apr 14 → Apr 21 Scheduled ▶ Running 5 150
Dispatch 12.0d
Holding 17.0d (excluded)
Coordinators 142.3d
Field Work 0.0d
Billing 12.0d
✗ SLA Missed
Dispatch
12.0 days
Over SLA
Holding (excluded from total)
17.0 days
Coordinators
142.3 days
Over SLA
Field Work
0.0 days
Billing
12.0 days
Over SLA
Created: Aug 19, 2025 Due: Oct 31, 2025 Completed: Apr 21, 2026 (171 days late)
📅
167.0 days Total Age
⏱️
100.6d in Ready for Scheduling Longest Stage
🔄
19 transitions Status Changes
⚠️
157.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00520122
GE FMI 32097 - Ohio State 08.19.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Aug 19, 2025
Work Orders from this Case (9)
WO-01298392 (current) Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 21, 2026
WO-01298393 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298394 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Nov 18, 2025
WO-01298395 Invoiced
FCO • Jackson Reeves
Created: Aug 19, 2025 • Closed: Oct 7, 2025
WO-01298396 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298398 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298399 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298400 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 23, 2026
WO-01298401 Invoiced
FCO • Paul Mccormish
Created: Aug 19, 2025 • Closed: Apr 22, 2026
Completed with significant delays
Invoiced • 361 days old
🚨
Primary Delay 100.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 157.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
12.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
105.6d / 1.0d SLA
Scheduled
36.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
11.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/14/2026 HWilliams - Having FSE Paul walk in on Thurs and Friday April 16-17, 2026 to complete FMI32097.....09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Aug 19, 9:56 AM
Case Number: 00520122
Subject: GE FMI 32097 - Ohio State 08.19.2025
Status: Closed
📋
Work Order Created Aug 19, 10:48 AM
Work Order: WO-01298392
Type: FCO
Priority: PC
🚨 12.0 business days
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 15d 23h
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Oct 2, 2:19 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 3h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-08T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 10, 4:04 PM
Scheduled For: 2025-10-20T12:00:00.000+0000
🚨 12.0 business days
👷
▶
2 Technician Assigned Oct 28, 2:17 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-03T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 10, 8:35 AM
Scheduled For: 2025-11-17T13:00:00.000+0000
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Erin Martin Nov 17, 2:10 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 46d 0h
🚨 100.9 business days
📅
▶
3 Dispatch Scheduled Apr 14, 8:29 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Paul Mccormish
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 147d 17h
⚠️ 6.0 business days
⏱️
Labor Added Apr 21, 2:53 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Apr 21, 4:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Apr 27, 8:36 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 28, 9:41 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 1h
📄
Status: Ready to Bill by Timothy Amburgey Apr 28, 9:50 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 29, 12:57 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Apr 30, 10:29 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 21h 31m, 0m
💵
▶
2 Status: Billing Review May 1, 9:15 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review May 4, 9:52 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 1h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 30.7 business days (threshold: 2.0 business days)
Exceeded by 28.7 business days
Ready for Scheduling
Duration: 100.6 business days (threshold: 1.0 business days)
Exceeded by 99.6 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00520122
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Apr 16, 8:00 AM
Created
Aug 19, 10:48 AM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03194459 Labor Open 0.75 $100.00 Apr 21, 2:53 PM
WL-03201818 Labor Open 0.016666666666667 $38.00 Apr 27, 8:36 AM

Details