Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
⚠ 238 biz days overdue
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 19 → Sep 2, 2025
9 business days (counted)
Running total: 9 of ? biz days used
237d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Aug 16, 2026
237 business days (counted)
Running total: 246 of ? biz days used
Created: Aug 19, 2025
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 19 → Aug 19 |
Created |
▶ Running
|
0 |
0 |
| Aug 19 → Sep 2 |
Scheduled |
▶ Running
|
9 |
9 |
| Sep 2 → Aug 16 |
Ready for Scheduling |
▶ Running
|
237 |
246 |
Coordinators
9.8 days
Over SLA
Created: Aug 19, 2025
Due: Dec 31, 2025 (228 days overdue)
⏱️
9.8d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
9.8 days stuck in "Scheduled"
⏱️
Total Delay
7.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
9.8d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
8/19/2025 1230 LM w/Beth re NAR
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
13d 22h
Bottlenecks
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
ℹ️ Work Order Details
Status
Ready for Scheduling
Scheduled
Aug 26, 4:00 PM