Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298773 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Bellevue Hospital Center — 462 1st Ave, New York NY, 10016

Aug 20, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 245 biz days
▶ Clock Running
Status: Created
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Aug 20 → Oct 27, 2025
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Entered
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 27 → Oct 31, 2025
4 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 50 of ? biz days used
195d
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Aug 16, 2026
195 business days (counted)
Running total: 245 of ? biz days used
Created: Aug 20, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 20 → Aug 20 Created ▶ Running 0 0
Aug 20 → Oct 27 Scheduled ▶ Running 46 46
Oct 27 → Oct 27 Entered ▶ Running 0 46
Oct 27 → Oct 31 Scheduled ▶ Running 4 50
Oct 31 → Oct 31 Entered ▶ Running 0 50
Oct 31 → Aug 16 Ready for Scheduling ▶ Running 195 245
Dispatch 0.0d
Coordinators 51.5d
On Track
Dispatch
0.0 days
Coordinators
51.5 days
Over SLA
Created: Aug 20, 2025 Due: Dec 31, 2026 (137 days left)
📅
245.6 days Total Age
⏱️
46.6d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 360 days old
🚨
Primary Delay 46.6 days stuck in "Scheduled"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
51.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/09/2026 DMalloy - Called 212.562.6465 for the Respiratory Dept. Reached ICU. Following up with an email. 

edna.mcgowan@crothall.com

fakhrun.nabi@crothall.com


07/09/2026 DMalloy - Called 212.562.6531 for Fakhrun Nabi ( Akash ). Reached BioMed and he referred me to the Respiratory Dept at 212.562.6465


06/24/2026 RArnold - emailed Enda McGowan to see if she can help assist with locating this last device.SN# H347356082C6A edna.mcgowan@crothall.com

06/22/2026 ARoosa - Sent fu email to fakhrun.nabi@crothall.com asking about devices for FCO 1958 as well as device for FCO 0081

06/16/2026 ARoosa - Sent fu email to fakhrun.nabi@crothall.com asking about 2 devices for FCO 1958 &  1 device for FCO 0081, devices not found when FSE was on site.


06/10/2026 ARoosa - Sent fu email to fakhrun.nabi@crothall.com asking if devices have been located that are still needing completed.

06/03/2026 ARoosa - Sent fu email to fakhrun.nabi@crothall.com and added in Arthur, Gazlay <arthurg1@nychhc.org> contact from FCO 1958 to see if he might respond.

05/18/2026 MHamersley - called 347-575-2059, call went to VM/LM; sent f/u email: fakhrun.nabi@crothall.com

05/18/2026 MHamersley - called 347-575-2059, call went to VM/LM; sent f/u email: fakhrun.nabi@crothall.com


05/06/2026 MHamersley - sent f/u email: fakhrun.nabi@crothall.com


04/27/2026 MHamersley - called 347-575-2059, call went to VM/LM; requesting update on SN#H347356082C6A.


04/14/2026 DMalloy - Emailed customer for update on confirming last SN#


03/04/2026 RArnold - Emailed customer for update on confirming last SN#

02/06/2026 RArnold - Emailed customer for update on confirming last SN#

01/06/2026 RArnold - Emailed customer for update on confirming last SN#

12/05/2025 RArnold -Emailed customer for update

10/31/2025 RArnold - Parts have been processed on PWO. One device left on this case. SN#H347356082C6A. Possibly at Bellevue. I have emailed the customer asking to check the physical device because there may be a typo in their system.

09/08/2025 RArnold - Dillon needs Fady approval for VR for part.

08/29/2025 RArnold - Parts on WO, updated to 09/06 for now

08/22/2205 Cever updating to Friday Aug 29th per fSE devcie down for repair will need to push servcie date out

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
4 Work Order Created Aug 20, 3:30 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Dillon Pilgrim
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-08-20T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 4m
3.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 22, 3:34 PM
Scheduled For: 2025-08-29T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Aug 29, 12:05 PM
Scheduled For: 2025-09-06T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Sep 8, 12:06 PM
Scheduled For: 2025-09-27T12:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Sep 26, 12:27 PM
Scheduled For: 2025-10-04T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Oct 3, 4:10 PM
Scheduled For: 2025-10-11T12:00:00.000+0000
🚨 16.0 business days
🆕
3 Status: Entered Oct 27, 12:05 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Sean Currie
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-27T12:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Rebecca Arnold Oct 31, 2:45 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 4d 2h, 0m

Bottlenecks

Scheduled
Duration: 46.6 business days (threshold: 2.0 business days)
Exceeded by 44.6 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Aug 20, 3:30 PM
Invoice #
N/A

Details