Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Bellevue Hospital Center — 462 1st Ave, New York NY, 10016
Aug 20, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 20 → Aug 20 | Created | ▶ Running | 0 | 0 |
| Aug 20 → Oct 27 | Scheduled | ▶ Running | 46 | 46 |
| Oct 27 → Oct 27 | Entered | ▶ Running | 0 | 46 |
| Oct 27 → Oct 31 | Scheduled | ▶ Running | 4 | 50 |
| Oct 31 → Oct 31 | Entered | ▶ Running | 0 | 50 |
| Oct 31 → Aug 18 | Ready for Scheduling | ▶ Running | 197 | 247 |
| Aug 18 → Oct 23 | Ready for Release | ⏸ Paused | 46 | — |
10/02/2026: ARoosa- Sent fu email to jean.destine@intelashealth.com, nandlals@nychhc.org, akash.nabi@intelashealth.com about devices in question let them know of past due date for FCO86600081 and upcoming due date for FCO86201958
09/30/2026 DMalloy - Called 212.562.4141 for Jean Destine. Did not have her extension. Hung up and dialed 212.562.6531 for Arthur Gazlay. Reached BioMed and spoke with Sharif and he stated that the guy that i needed to speak with was not in yet. He asked for me to send him the serial numbers via email.
nandlals@nychhc.org
09/22/2026: ARoosa- Recvd. call from 212-562-4141 Jean Destine returning message I left about the 2 devices we are in search of Intellivue G7m and EV300, he asked me to email him recall info to jean.destine@intelashealth.com
09/22/2026: ARoosa-Called 212-562-4141
for Trilogy EV300 & for intellivue G7m, xfer to biomed, Spoke with Risa she took SN's for devices we are searching for and call back info. said she will call me back after she looks for devices.
08/18/2026 YEspino Called 212-562-6465 to verify the vent in question. This number is for ICU. The tech advised she would transfer me over to the Respt dept to be better assisted. Their ext is 6545, Was able to speak to Nadine and she took my contact info and advised that she would look for the device and give me a call back with an update.
07/09/2026 DMalloy - Called 212.562.6465 for the Respiratory Dept. Reached ICU. Following up with an email.
edna.mcgowan@crothall.com
fakhrun.nabi@crothall.com
07/09/2026 DMalloy - Called 212.562.6531 for Fakhrun Nabi ( Akash ). Reached BioMed and he referred me to the Respiratory Dept at 212.562.6465
06/24/2026 RArnold - emailed Enda McGowan to see if she can help assist with locating this last device.SN# H347356082C6A edna.mcgowan@crothall.com
06/22/2026 ARoosa - Sent fu email to fakhrun.nabi@crothall.com asking about devices for FCO 1958 as well as device for FCO 0081
06/16/2026 ARoosa - Sent fu email to fakhrun.nabi@crothall.com asking about 2 devices for FCO 1958 & 1 device for FCO 0081, devices not found when FSE was on site.
06/10/2026 ARoosa - Sent fu email to fakhrun.nabi@crothall.com asking if devices have been located that are still needing completed.
06/03/2026 ARoosa - Sent fu email to fakhrun.nabi@crothall.com and added in Arthur, Gazlay <arthurg1@nychhc.org> contact from FCO 1958 to see if he might respond.
05/18/2026 MHamersley - called 347-575-2059, call went to VM/LM; sent f/u email: fakhrun.nabi@crothall.com
05/18/2026 MHamersley - called 347-575-2059, call went to VM/LM; sent f/u email: fakhrun.nabi@crothall.com
05/06/2026 MHamersley - sent f/u email: fakhrun.nabi@crothall.com
04/27/2026 MHamersley - called 347-575-2059, call went to VM/LM; requesting update on SN#H347356082C6A.
04/14/2026 DMalloy - Emailed customer for update on confirming last SN#
03/04/2026 RArnold - Emailed customer for update on confirming last SN#
02/06/2026 RArnold - Emailed customer for update on confirming last SN#
01/06/2026 RArnold - Emailed customer for update on confirming last SN#
12/05/2025 RArnold -Emailed customer for update
10/31/2025 RArnold - Parts have been processed on PWO. One device left on this case. SN#H347356082C6A. Possibly at Bellevue. I have emailed the customer asking to check the physical device because there may be a typo in their system.
09/08/2025 RArnold - Dillon needs Fady approval for VR for part.
08/29/2025 RArnold - Parts on WO, updated to 09/06 for now
08/22/2205 Cever updating to Friday Aug 29th per fSE devcie down for repair will need to push servcie date out
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