Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298820 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Magic Valley Medical Center — 650 Addison Ave W, Twin Falls ID, 83301

Aug 20, 2025 → Dec 1, 2025

✅ Completed
PSM Last business day of August 2025
Target: Aug 29, 2025
🕐 Clock stopped: Completed (Dec 1)
✗ SLA Missed (94d late)
Coordinators 73.9d
Billing 1.4d
✗ SLA Missed
Coordinators
73.9 days
Over SLA
Billing
1.4 days
Created: Aug 20, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
73.5 days Total Age
⏱️
70.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
73.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 23, 2025
Visit 2 Nov 24, 2025
Visit 3 Nov 25, 2025
Visit 4 Nov 26, 2025
Visit 5 Nov 27, 2025
Visit 6 Nov 28, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 70.4 days stuck in "Scheduled"
⏱️
Total Delay 73.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.5d / 1.0d SLA
Scheduled
70.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/20/2025 1445 CM ack msg; LM w/CP re compliance; LM w/ME, BB, CW; 1628 ME avail; 1650 LM w/Chris re cnfm; 1652 Chris cnfm; ack cnfm, LM w/ME 8/25/2025 1407 CM 2nd msg w/ME; ; 1458 ME ack cnfm

Timeline

📋
▶
2 Work Order Created Aug 20, 4:14 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Aug 25, 4:45 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 0h
🚨 65.9 business days
⏱️
▶
3 2x Labor Added Nov 24, 11:21 AM
2x Labor Added → 12x Expenses Added → Travel Added
💵
12x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 58
⏳ 2.0 business days
⏱️
3x Labor Added Nov 25, 2:32 PM
Type: Labor
Status: Open
Qty: 10, 0.5, 8
⏳ 3.0 business days
⏱️
7x Labor Added Nov 27, 9:40 AM
Type: Labor
Status: Open
Qty: 0.25, 0.5, 8
⏳ 2.0 business days
⏱️
2x Labor Added Nov 28, 11:44 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
⏱️
Labor Added Dec 1, 9:13 AM
Type: Labor
Status: Open
Qty: 10.5
✔️
Status: Completed by Michelle Evans Dec 1, 9:19 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 97d 17h, 0m
⏱️
Labor Added Dec 1, 9:43 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 4, 3:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 4:30 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 40m
💰
Status: Invoiced by Timothy Amburgey Dec 5, 3:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 23m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248197

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 70.4 business days (threshold: 2.0 business days)
Exceeded by 68.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Nov 25, 8:00 AM
Created
Aug 20, 4:14 PM
Invoice #
SM-248197

Work Details (29)

Name Type Status Qty Amount Date
WL-03018388 Labor Open 2 $0.00 Nov 24, 11:21 AM
WL-03018389 Labor Open 2.75 $0.00 Nov 24, 11:21 AM
WL-03018395 Expenses Open 1 $857.96 Nov 24, 11:23 AM
WL-03018396 Expenses Open 1 $52.00 Nov 24, 11:23 AM
WL-03018397 Expenses Open 1 $52.00 Nov 24, 11:23 AM
WL-03018398 Expenses Open 1 $52.00 Nov 24, 11:23 AM
WL-03018399 Expenses Open 1 $52.00 Nov 24, 11:23 AM
WL-03018400 Expenses Open 1 $52.00 Nov 24, 11:23 AM
WL-03018401 Expenses Open 1 $155.33 Nov 24, 11:23 AM
WL-03018402 Expenses Open 1 $160.40 Nov 24, 11:23 AM
WL-03018403 Expenses Open 1 $152.28 Nov 24, 11:23 AM
WL-03018404 Expenses Open 1 $140.22 Nov 24, 11:23 AM
WL-03018405 Expenses Open 1 $291.53 Nov 24, 11:23 AM
WL-03018406 Expenses Open 1 $58.14 Nov 24, 11:23 AM
WL-03018409 Travel Open 58 $40.60 Nov 24, 11:24 AM
WL-03019822 Labor Open 10 $400.00 Nov 25, 2:32 PM
WL-03019823 Labor Open 0.5 $20.00 Nov 25, 2:32 PM
WL-03019824 Labor Open 8 $817.00 Nov 25, 2:32 PM
WL-03021735 Labor Open 0.25 $10.00 Nov 27, 9:40 AM
WL-03021736 Labor Open 0.5 $20.00 Nov 27, 9:40 AM
WL-03021737 Labor Open 8 $817.00 Nov 27, 9:40 AM
WL-03021738 Labor Open 0.25 $10.00 Nov 27, 9:40 AM
WL-03021739 Labor Open 0.5 $20.00 Nov 27, 9:40 AM
WL-03021740 Labor Open 8 $986.00 Nov 27, 9:40 AM
WL-03021741 Labor Open 0.25 $10.00 Nov 27, 9:40 AM
WL-03021845 Labor Open 0.5 $20.00 Nov 28, 11:44 AM
WL-03021846 Labor Open 5 $986.00 Nov 28, 11:44 AM
WL-03022234 Labor Open 10.5 $420.00 Dec 1, 9:13 AM
WL-03022255 Labor Open 0.016666666666667 $200.00 Dec 1, 9:43 AM

Details