Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298822 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Magic Valley Medical Center — 650 Addison Ave W, Twin Falls ID, 83301

Aug 20, 2025 → Dec 8, 2025

✅ Completed
PSM Last business day of August 2025
Target: Aug 29, 2025
🕐 Clock stopped: Completed (Dec 8)
✗ SLA Missed (101d late)
Coordinators 78.9d
Billing 0.4d
✗ SLA Missed
Coordinators
78.9 days
Over SLA
Billing
0.4 days
Created: Aug 20, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
78.5 days Total Age
⏱️
75.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
78.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025
Visit 5 Dec 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 75.4 days stuck in "Scheduled"
⏱️
Total Delay 78.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.5d / 1.0d SLA
Scheduled
75.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/20/2025 1445 CM ack msg; LM w/CP re compliance; LM w/ME, BB, CW; 1628 ME avail; 1650 LM w/Chris re cnfm; 1652 Chris cnfm; ack cnfm; LM W/ME 8/25/2025 1407 CM 2nd msg w/ME; ; 1458 ME ack cnfm

Timeline

📋
▶
2 Work Order Created Aug 20, 4:16 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Aug 25, 4:45 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 0h
🚨 71.9 business days
💵
12x Expenses Added Dec 2, 5:32 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
5x Labor Added Dec 2, 5:38 PM
Type: Labor
Status: Open
Qty: 0.25, 6.5, 0.016666666666667, 4, 0.5
⏳ 2.8 business days
⏱️
▶
2 4x Labor Added Dec 4, 7:09 PM
4x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.5, 3
⏳ 2.6 business days
⏱️
▶
2 2x Labor Added Dec 8, 8:37 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 9.5
💵
▶
2 3x Expenses Added Dec 8, 8:51 AM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Michelle Evans
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 104d 17h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 11, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 5h
📨
Status: Invoice Pending by Hannah Shaw Dec 11, 3:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 16m
💰
▶
2 Status: Invoiced Dec 11, 5:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248789

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 75.4 business days (threshold: 2.0 business days)
Exceeded by 73.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Dec 1, 4:00 PM
Created
Aug 20, 4:16 PM
Invoice #
SM-248789

Work Details (31)

Name Type Status Qty Amount Date
WL-03023986 Expenses Open 1 $35.00 Dec 2, 5:32 PM
WL-03023987 Expenses Open 1 $52.00 Dec 2, 5:32 PM
WL-03023988 Expenses Open 1 $52.00 Dec 2, 5:32 PM
WL-03023985 Expenses Open 1 $291.30 Dec 2, 5:32 PM
WL-03023989 Expenses Open 1 $52.00 Dec 2, 5:32 PM
WL-03023990 Expenses Open 1 $52.00 Dec 2, 5:32 PM
WL-03023992 Expenses Open 1 $224.97 Dec 2, 5:32 PM
WL-03023993 Expenses Open 1 $253.60 Dec 2, 5:32 PM
WL-03023994 Expenses Open 1 $198.43 Dec 2, 5:32 PM
WL-03023995 Expenses Open 1 $141.10 Dec 2, 5:32 PM
WL-03023996 Expenses Open 1 $233.22 Dec 2, 5:32 PM
WL-03023997 Expenses Open 1 $43.74 Dec 2, 5:32 PM
WL-03024010 Labor Open 0.25 $10.00 Dec 2, 5:38 PM
WL-03024007 Labor Open 6.5 $260.00 Dec 2, 5:38 PM
WL-03024008 Labor Open 0.016666666666667 $817.00 Dec 2, 5:38 PM
WL-03024009 Labor Open 4 $76.00 Dec 2, 5:38 PM
WL-03024011 Labor Open 0.5 $20.00 Dec 2, 5:38 PM
WL-03027136 Labor Open 3 $817.00 Dec 4, 7:09 PM
WL-03027137 Labor Open 5 $76.00 Dec 4, 7:09 PM
WL-03027138 Labor Open 0.25 $10.00 Dec 4, 7:09 PM
WL-03027135 Labor Open 0.5 $20.00 Dec 4, 7:09 PM
WL-03027158 Labor Open 0.25 $10.00 Dec 4, 7:12 PM
WL-03027155 Labor Open 0.5 $20.00 Dec 4, 7:12 PM
WL-03027156 Labor Open 3 $817.00 Dec 4, 7:12 PM
WL-03027157 Labor Open 5 $76.00 Dec 4, 7:12 PM
WL-03029850 Labor Open 10 $817.00 Dec 8, 8:37 AM
WL-03029851 Labor Open 0.25 $10.00 Dec 8, 8:37 AM
WL-03029853 Labor Open 9.5 $380.00 Dec 8, 8:41 AM
WL-03029861 Expenses Open 1 $601.14 Dec 8, 8:51 AM
WL-03029862 Expenses Open 1 $52.00 Dec 8, 8:51 AM
WL-03029863 Travel Open 58 $40.60 Dec 8, 8:51 AM

Details